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- W2897323435 abstract "Business performance management and measurement (PMM) systems are oftenviewed as relatively recent phenomena, responding to the failure of historicalpractices which prioritised financial measures. Emerging at the start of the 1990's,the topic has proven popular among both academics and practitioners alike;Kaplan and Norton's article on the Balanced Scorecard - Measures that DrivePerformance is the third most cited Harvard Business Review article since the1950's. However, despite the subsequent research, PMM systems have not lived 1up to their early promise and there have been recent calls for a complete re-thinkof the discipline. Contributing to the debate on its future direction, this thesisexplores how firms have measured and managed their performance in the past. Itdescribes the cases of three British multiple retailers and analyses theorganisation structures, processes and measures that they used to manageperformance between 1920 and 1970. The findings raise questions about some ofthe core principles and assumptions that have underpinned PMM research overthe last 25 years. They show that before 1950, far from being imposed throughcommand and control processes, performance was managed collaborativelywhere the objective was not control but learning. They highlight the importance ofsocio-cultural factors and support the view that PMM systems should beconsidered social systems. They challenge whether measures deserve the centralrole that they are assumed to take in a modern PMM system. Finally, the findingsshow the importance of informal practices used by managers and directors andquestion whether these, rather than formal structures and processes, offer thebest opportunity to understand performance holistically" @default.
- W2897323435 created "2018-10-26" @default.
- W2897323435 creator A5049780843 @default.
- W2897323435 date "2018-01-01" @default.
- W2897323435 modified "2023-09-24" @default.
- W2897323435 title "Performance management and measurement - the experience ofBritish multiple retailers 1920 to 1970" @default.
- W2897323435 hasPublicationYear "2018" @default.
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