Matches in SemOpenAlex for { <https://semopenalex.org/work/W2898801240> ?p ?o ?g. }
Showing items 1 to 77 of
77
with 100 items per page.
- W2898801240 abstract "This study aims to investigate the correlation of service quality to customer satisfaction, loyalty, and deployment of communication using Word of Mouth (WOM). The research was conducted at Character-based School in Jakarta, involving 84 parents as respondents. A purposive sampling method was applied. The data were collected through a survey questionnaire. The measurement was using a four-scale Likert. The analysis was supported by SEM (Structural Equation Modeling) which the tool was SmartPLS version 3.0. As results show that there were three significant relationships which between customer loyalty and Word of Mouth (0.691), service quality and customer satisfaction (0.298), also service quality and customer loyalty (0.340). It depicted that loyal customer was more significant than satisfying one. The conclusion of this study pointed out that loyalty played role in improving and maintaining a robust marketing strategy for Character-Based School. The more customer loyalty created the stronger word of mouth throughout customer." @default.
- W2898801240 created "2018-11-09" @default.
- W2898801240 creator A5041499476 @default.
- W2898801240 creator A5079064820 @default.
- W2898801240 date "2018-10-30" @default.
- W2898801240 modified "2023-09-26" @default.
- W2898801240 title "Pengembangan Model Kualitas Pelayanan Jasa Pendidikan Sekolah Karakter di Jakarta" @default.
- W2898801240 doi "https://doi.org/10.25077/josi.v17.n2.p188-197.2018" @default.
- W2898801240 hasPublicationYear "2018" @default.
- W2898801240 type Work @default.
- W2898801240 sameAs 2898801240 @default.
- W2898801240 citedByCount "0" @default.
- W2898801240 crossrefType "journal-article" @default.
- W2898801240 hasAuthorship W2898801240A5041499476 @default.
- W2898801240 hasAuthorship W2898801240A5079064820 @default.
- W2898801240 hasBestOaLocation W28988012401 @default.
- W2898801240 hasConcept C100363876 @default.
- W2898801240 hasConcept C105776082 @default.
- W2898801240 hasConcept C105795698 @default.
- W2898801240 hasConcept C112698675 @default.
- W2898801240 hasConcept C137913393 @default.
- W2898801240 hasConcept C138496976 @default.
- W2898801240 hasConcept C140781008 @default.
- W2898801240 hasConcept C144024400 @default.
- W2898801240 hasConcept C144133560 @default.
- W2898801240 hasConcept C146897074 @default.
- W2898801240 hasConcept C149923435 @default.
- W2898801240 hasConcept C15744967 @default.
- W2898801240 hasConcept C162853370 @default.
- W2898801240 hasConcept C178550888 @default.
- W2898801240 hasConcept C191511416 @default.
- W2898801240 hasConcept C2524010 @default.
- W2898801240 hasConcept C2776967331 @default.
- W2898801240 hasConcept C2780378061 @default.
- W2898801240 hasConcept C2780861071 @default.
- W2898801240 hasConcept C2908647359 @default.
- W2898801240 hasConcept C33923547 @default.
- W2898801240 hasConcept C71104824 @default.
- W2898801240 hasConceptScore W2898801240C100363876 @default.
- W2898801240 hasConceptScore W2898801240C105776082 @default.
- W2898801240 hasConceptScore W2898801240C105795698 @default.
- W2898801240 hasConceptScore W2898801240C112698675 @default.
- W2898801240 hasConceptScore W2898801240C137913393 @default.
- W2898801240 hasConceptScore W2898801240C138496976 @default.
- W2898801240 hasConceptScore W2898801240C140781008 @default.
- W2898801240 hasConceptScore W2898801240C144024400 @default.
- W2898801240 hasConceptScore W2898801240C144133560 @default.
- W2898801240 hasConceptScore W2898801240C146897074 @default.
- W2898801240 hasConceptScore W2898801240C149923435 @default.
- W2898801240 hasConceptScore W2898801240C15744967 @default.
- W2898801240 hasConceptScore W2898801240C162853370 @default.
- W2898801240 hasConceptScore W2898801240C178550888 @default.
- W2898801240 hasConceptScore W2898801240C191511416 @default.
- W2898801240 hasConceptScore W2898801240C2524010 @default.
- W2898801240 hasConceptScore W2898801240C2776967331 @default.
- W2898801240 hasConceptScore W2898801240C2780378061 @default.
- W2898801240 hasConceptScore W2898801240C2780861071 @default.
- W2898801240 hasConceptScore W2898801240C2908647359 @default.
- W2898801240 hasConceptScore W2898801240C33923547 @default.
- W2898801240 hasConceptScore W2898801240C71104824 @default.
- W2898801240 hasLocation W28988012401 @default.
- W2898801240 hasOpenAccess W2898801240 @default.
- W2898801240 hasPrimaryLocation W28988012401 @default.
- W2898801240 hasRelatedWork W1992706455 @default.
- W2898801240 hasRelatedWork W2059100196 @default.
- W2898801240 hasRelatedWork W2297103927 @default.
- W2898801240 hasRelatedWork W2391417326 @default.
- W2898801240 hasRelatedWork W2483100862 @default.
- W2898801240 hasRelatedWork W2898801240 @default.
- W2898801240 hasRelatedWork W2995761387 @default.
- W2898801240 hasRelatedWork W3131162975 @default.
- W2898801240 hasRelatedWork W3174101296 @default.
- W2898801240 hasRelatedWork W2189588081 @default.
- W2898801240 isParatext "false" @default.
- W2898801240 isRetracted "false" @default.
- W2898801240 magId "2898801240" @default.
- W2898801240 workType "article" @default.