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• W2898854854 abstract "People are increasingly sharing information on social media during disaster events. This information could be valuable to emergency responders, but there remain challenges for using it to inform response efforts---including filtering relevant information from the large volumes of noise. Previous research has largely focused on identifying information that can contribute to a generalized concept of situational awareness. Our work explores the value of approaching this problem from a different perspective---one of actionablity---with the idea that information relevance may vary across responder role, domain, and other factors. This approach asks how we can get the right information to the right person at the right time? We interviewed and surveyed diverse responders to understand what actionable information is, allowing that actionability might differ from one responder to another. Through the findings, we (a) offer a nuanced understanding of actionability and differentiate it from situational awareness; (b) describe responders' perspective of what distinguishes good information when making rapid judgments; and (c) suggest opportunities for augmenting social media use to highlight information that needs immediate attention. We offer researchers an opportunity to frame different models of actionability to suit the requirements of a responding role." @default.
• W2898854854 created "2018-11-09" @default.
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• W2898854854 date "2018-11-01" @default.
• W2898854854 modified "2023-10-11" @default.
• W2898854854 title "From Situational Awareness to Actionability" @default.
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• W2898854854 doi "https://doi.org/10.1145/3274464" @default.
• W2898854854 hasPublicationYear "2018" @default.
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