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- W289885868 abstract "ABSTRACTThis article presents a summary of the findings of a doctoral study (Rixon, 2011) that used the methodology of Conversation Analysis (CA) to explore talk and physical conduct in two different types of workshops in organizations, specifically a facilitated workshop and a training workshop. Very little empirical research on facilitator talk-in-interaction has been conducted, and it is this deficit which the doctoral thesis aimed to start addressing. A one and a half-day facilitated workshop and a one-day training workshop led by independent consultants and involving medium-sized groups were video recorded and audio recorded. The study was an CA study that pursued two main avenues of research enquiry. First, the institutionality of the workshops was investigated by demonstrating an aspect of the workshop conduct that is distinct from ordinary conversation, namely asymmetry in the participation roles between the parties to the interaction. The workshop leader(s) typically performed initiating actions and the workshop participants typically performed responding actions. Second, two particular tasks in the workshops were analyzed, specifically how the workshop leader managed the transitions into and out of activities performed by the participants in sub group participant configurations (i.e., individually, in pairs, in small groups). It is hoped that by drawing attention to the interactional practices that workshop leaders engage in when leading workshops will help practitioners to reflect upon their practice and be more intentional. As the dataset was comprised of only two workshops, future research could seek to investigate additional instances of either or both types of workshops.KEYWORDSgroup facilitation, conversation analysis, talk, talk-in-interaction, facilitated workshop, training workshopIntroductionSeveral years ago, after participating in many chaired meetings in my job at a university, I discovered through attending a meeting of the Victorian Facilitators' Network (VFN) that there was another way of leading meetings - that of group facilitation. After observing the seemingly open and inviting language of the facilitator of this meeting, the linguist in me wondered, How is facilitation realized through language?In pursuit of answering this question, together with my husband Dr. Andrew Rixon and friend Viv McWaters, both facilitators, we invited facilitators to reflect on their language use in facilitation by means of an online reflective practice survey. Facilitators were asked if and what they understood by the term speaking and to list words and phrases that they used in their facilitation practice. Over one hundred facilitators from across the globe responded to the survey (Rixon, McWaters, & Rixon, 2006).Many respondents, in their descriptions of what it meant to speak facilitatively, mentioned asking questions. The majority of facilitators also viewed body language to be equally as important, if not more important, than spoken language in facilitation, and most respondents believed that the two should be congruent.After eliciting facilitators' perceptions of their language use in facilitation, I wondered, How is facilitation actually realized through talk and body language? Searching the literature, I was unable initially to find any empirical research specifically on language use in real-life facilitated sessions. In a publication of our research findings (Rixon, McWaters, & Rixon, 2006), we suggested that future research could analyse facilitators' language-in-use by performing audio and video recordings of live facilitated sessions. The doctoral thesis (Rixon, 2011) on which this article is based is one of the products of this future research.Literature reviewA. Institutional talkThere is a comparative lack of research on institutional interaction in generic office environments as compared to that in specialised workplace settings-such as a medical centre or a classroom-as in doctor-patient or teacher-student interactions. …" @default.
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- W289885868 date "2013-01-01" @default.
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- W289885868 title "Talk-in-Interaction in Facilitated and Training Workshops in Organizations: A Summary of Findings from Conversation Analysis" @default.
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