Matches in SemOpenAlex for { <https://semopenalex.org/work/W2899206531> ?p ?o ?g. }
- W2899206531 endingPage "944" @default.
- W2899206531 startingPage "929" @default.
- W2899206531 abstract "For the widespread establishment of a circular economy, the acceptance of used products among consumers is a prerequisite. This paper investigates the customer experience of product–service systems related to used products (PSSuP), such as renting, remanufacturing, and second-hand models, and aims to point out the offering characteristics that effect customer response and customer engagement. This study was conducted by means of a content analysis-based literature review of 69 empirical PSSuP studies. A frequency analysis of the categories that determine customer experience creation was conducted, as well as a contingency analysis to reveal the interrelationship between these categories. On this basis, the different PSSuP types were compared, and four strategic orientations of customer experience creation in PSSuP are pointed out: price, confidence, convenience, and delight orientation. For each of these strategic orientations, supportive PSSuP offering characteristics are specified. Building on the findings of this study, theoretical and managerial implications for product–service systems marketing are pointed out, and the need for research on the role of information and communication technology as an enabler of customer experience creation in PSSuP is highlighted." @default.
- W2899206531 created "2018-11-09" @default.
- W2899206531 creator A5014754631 @default.
- W2899206531 creator A5032388946 @default.
- W2899206531 creator A5048844041 @default.
- W2899206531 creator A5084977703 @default.
- W2899206531 date "2019-02-01" @default.
- W2899206531 modified "2023-10-18" @default.
- W2899206531 title "Customer experience creation for after-use products: A product–service systems-based review" @default.
- W2899206531 cites W1500626379 @default.
- W2899206531 cites W1505620336 @default.
- W2899206531 cites W1515661328 @default.
- W2899206531 cites W1535082192 @default.
- W2899206531 cites W1548668501 @default.
- W2899206531 cites W1550674074 @default.
- W2899206531 cites W1560128619 @default.
- W2899206531 cites W1576553967 @default.
- W2899206531 cites W1590843860 @default.
- W2899206531 cites W1654255044 @default.
- W2899206531 cites W1670651627 @default.
- W2899206531 cites W1964770398 @default.
- W2899206531 cites W1966779952 @default.
- W2899206531 cites W1967736582 @default.
- W2899206531 cites W1971974268 @default.
- W2899206531 cites W1973631941 @default.
- W2899206531 cites W1973687016 @default.
- W2899206531 cites W1974910764 @default.
- W2899206531 cites W1976711922 @default.
- W2899206531 cites W1977382236 @default.
- W2899206531 cites W1981990922 @default.
- W2899206531 cites W1987364024 @default.
- W2899206531 cites W1988048985 @default.
- W2899206531 cites W1991842457 @default.
- W2899206531 cites W1993326409 @default.
- W2899206531 cites W1995524284 @default.
- W2899206531 cites W2003270424 @default.
- W2899206531 cites W2005257538 @default.
- W2899206531 cites W2008247527 @default.
- W2899206531 cites W2013843460 @default.
- W2899206531 cites W2014973463 @default.
- W2899206531 cites W2016123827 @default.
- W2899206531 cites W2017599747 @default.
- W2899206531 cites W2017768701 @default.
- W2899206531 cites W2018558825 @default.
- W2899206531 cites W2018962458 @default.
- W2899206531 cites W2019470792 @default.
- W2899206531 cites W2020795050 @default.
- W2899206531 cites W2021265631 @default.
- W2899206531 cites W2021502106 @default.
- W2899206531 cites W2024483743 @default.
- W2899206531 cites W2025676949 @default.
- W2899206531 cites W2026318397 @default.
- W2899206531 cites W2033392631 @default.
- W2899206531 cites W2033525070 @default.
- W2899206531 cites W2036709116 @default.
- W2899206531 cites W2037127653 @default.
- W2899206531 cites W2037214369 @default.
- W2899206531 cites W2037733182 @default.
- W2899206531 cites W2038056992 @default.
- W2899206531 cites W2040030233 @default.
- W2899206531 cites W2041527120 @default.
- W2899206531 cites W2043888288 @default.
- W2899206531 cites W2046363654 @default.
- W2899206531 cites W2048183894 @default.
- W2899206531 cites W2050443272 @default.
- W2899206531 cites W2052447638 @default.
- W2899206531 cites W2054706026 @default.
- W2899206531 cites W2061406679 @default.
- W2899206531 cites W2062547915 @default.
- W2899206531 cites W2063740388 @default.
- W2899206531 cites W2063789954 @default.
- W2899206531 cites W2068913793 @default.
- W2899206531 cites W2069016532 @default.
- W2899206531 cites W2070651925 @default.
- W2899206531 cites W2073291746 @default.
- W2899206531 cites W2079491382 @default.
- W2899206531 cites W2083716481 @default.
- W2899206531 cites W2085023317 @default.
- W2899206531 cites W2085548520 @default.
- W2899206531 cites W2085645456 @default.
- W2899206531 cites W2085767533 @default.
- W2899206531 cites W2087826376 @default.
- W2899206531 cites W2091719905 @default.
- W2899206531 cites W2093505263 @default.
- W2899206531 cites W2096010043 @default.
- W2899206531 cites W2102097552 @default.
- W2899206531 cites W2102372311 @default.
- W2899206531 cites W2102965240 @default.
- W2899206531 cites W2112891586 @default.
- W2899206531 cites W2117906003 @default.
- W2899206531 cites W2126229846 @default.
- W2899206531 cites W2131701320 @default.
- W2899206531 cites W2142273936 @default.
- W2899206531 cites W2144336601 @default.
- W2899206531 cites W2147514211 @default.
- W2899206531 cites W2147997987 @default.
- W2899206531 cites W2158476549 @default.
- W2899206531 cites W2162666018 @default.