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- W2899287776 abstract "IT self-services have gained momentum in more and more organiza- tions in recent years. The rationale for IT self-services is the reduction of the IT personnel’s workload in IT service production. However, prior research has shown that the realization of this anticipated benefit is not self-evident. There- fore, scholars have called for research leading to artifacts that guide IT operations at devolving service tasks to employees. In this paper, we present a visual nota- tion for designing IT self-services. The meta-model of this visual notation in- cludes the concepts and relationships in service blueprinting and extends these with concepts and relationships for IT self-service blueprinting. IT self-service blueprinting supports IT operations at analyzing the devolvement of service tasks at the design stage. The demonstration of the use of our visual notation proofs that the visual notation complies with the principles for cognitively effective vis- ual notations." @default.
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- W2899287776 date "2018-01-01" @default.
- W2899287776 modified "2023-09-24" @default.
- W2899287776 title "IT Self-Service Blueprinting A Visual Notation for Designing IT Self-Services" @default.
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