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• W2901279947 abstract "The success of water and energy smart metering is highly contingent on a successful communication strategy. We report on the findings from a qualitative study involving discourse analysis of customer messaging and focus groups with utility professionals. Discourse analysis suggests that the primary framings applied are control, convenience and savings. Focus groups revealed paradoxes contained in these framings as the participants associate metering with the loss of control over private data, inconvenience during the installation process, and lack of financial gains if customers’ lifestyles cannot support “smart” decisions. Future communications should be tailored to the values and needs of consumers." @default.
• W2901279947 created "2018-11-29" @default.
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• W2901279947 date "2019-02-01" @default.
• W2901279947 modified "2023-10-01" @default.
• W2901279947 title "Enhancing the communication potential of smart metering for energy and water" @default.
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• W2901279947 doi "https://doi.org/10.1016/j.jup.2018.11.002" @default.
• W2901279947 hasPublicationYear "2019" @default.
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