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W2901560038 abstract "This study profiles cruise passengers based on their perceived satisfaction with their experience. Exploratory factor analysis (EFA) and K-means Cluster Analysis were applied to a sample of 419 cruise passengers interviewed in the period March–April 2013 at the port-of-call of Messina (Italy). The main factors that influenced destination satisfaction were: onshore shopping experience, transportation and tourist services, security perceptions, port-related factors, length of stay, and aesthetic perceptions of the destination. Furthermore, two clusters were identified: “independent passengers” and “organized passengers”. Contributions to the body of knowledge and managerial implications are discussed and suggestions for further research are given." @default.
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W2901560038 date "2018-11-21" @default.
W2901560038 modified "2023-10-16" @default.
W2901560038 title "Profiling cruise passengers in a Mediterranean port-of-call" @default.
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W2901560038 doi "https://doi.org/10.1080/13032917.2018.1544575" @default.
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