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• W29024512 abstract "Although this kind of training appears to have started with respect to topics like safety and diversity, training for active bystanders is pertinent to many kinds of behavior. Training materials have been developed by a number of people (e.g., Aguilar, 2006; Scully, 2005). Who is a bystander? A bystander could be anyone who sees or otherwise becomes aware of behavior that appears worthy of comment or action. In the past, much workplace training has focused mainly on three cohorts: 1) people who do or say something (whether positive or negative) that might merit a response, and 2) people who are impacted by what is said or done, and 3) supervisors. There is a fourth cohort that is also important: there may be one or more bystanders present, who can influence the workplace climate. Bystanders can highlight positive acts that might otherwise be invisible or overlooked. They can redirect or de-escalate negative acts that might be problematic. Bystanders might be peers or teammates. They might be subordinate or senior to the person whose comment or behavior warrants reaction. Training that encourages “active bystanders” takes into account the different power dynamics and contexts that may be involved. Encouraging the positive Bystander training is designed to help people in all cohorts to note—and to commend—the achievements of their fellow workers. Such commendations often matter a lot to the person concerned and are thought to be useful in encouraging future, socially desirable behavior. (See Goldstein, Martin, and Cialdini (2008), and Patterson, Grenny, Maxfield, McMillan and Switzler, (2007) on effective persuasion and influence tactics). The hope is that training may help workers in all job categories to be good mentors to colleagues who need a bit of information or help—and for everyone who would be delighted by a word of encouragement. The hypothesis is that “on the spot” help and affirmation from bystanders may be especially effective because it is an immediate, positive, often unexpected reinforcement. (See Blanchard’s (1982) classic discussion of the “one minute manager” for similar reasoning.) Discouraging the negative" @default.
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• W29024512 date "2009-01-01" @default.
• W29024512 modified "2023-09-27" @default.
• W29024512 title "Bystander Training within Organizations" @default.
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