Matches in SemOpenAlex for { <https://semopenalex.org/work/W2903215439> ?p ?o ?g. }
Showing items 1 to 61 of
61
with 100 items per page.
- W2903215439 abstract "On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to: • Achieve the mindset required for Hero-Class™ service • Understand the customer's expectations—and exceed them • Develop powerful communication skills • Avoid the seven triggers guaranteed to set customers off • Handle difficult and even irrational customers with ease • Become an indispensable part of any frontline team Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way." @default.
- W2903215439 created "2018-12-11" @default.
- W2903215439 creator A5023303994 @default.
- W2903215439 date "2015-04-22" @default.
- W2903215439 modified "2023-09-27" @default.
- W2903215439 title "Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines" @default.
- W2903215439 hasPublicationYear "2015" @default.
- W2903215439 type Work @default.
- W2903215439 sameAs 2903215439 @default.
- W2903215439 citedByCount "0" @default.
- W2903215439 crossrefType "book" @default.
- W2903215439 hasAuthorship W2903215439A5023303994 @default.
- W2903215439 hasConcept C112698675 @default.
- W2903215439 hasConcept C144133560 @default.
- W2903215439 hasConcept C154945302 @default.
- W2903215439 hasConcept C162853370 @default.
- W2903215439 hasConcept C177264268 @default.
- W2903215439 hasConcept C199360897 @default.
- W2903215439 hasConcept C2778491294 @default.
- W2903215439 hasConcept C2780378061 @default.
- W2903215439 hasConcept C2984334869 @default.
- W2903215439 hasConcept C41008148 @default.
- W2903215439 hasConcept C51364203 @default.
- W2903215439 hasConceptScore W2903215439C112698675 @default.
- W2903215439 hasConceptScore W2903215439C144133560 @default.
- W2903215439 hasConceptScore W2903215439C154945302 @default.
- W2903215439 hasConceptScore W2903215439C162853370 @default.
- W2903215439 hasConceptScore W2903215439C177264268 @default.
- W2903215439 hasConceptScore W2903215439C199360897 @default.
- W2903215439 hasConceptScore W2903215439C2778491294 @default.
- W2903215439 hasConceptScore W2903215439C2780378061 @default.
- W2903215439 hasConceptScore W2903215439C2984334869 @default.
- W2903215439 hasConceptScore W2903215439C41008148 @default.
- W2903215439 hasConceptScore W2903215439C51364203 @default.
- W2903215439 hasLocation W29032154391 @default.
- W2903215439 hasOpenAccess W2903215439 @default.
- W2903215439 hasPrimaryLocation W29032154391 @default.
- W2903215439 hasRelatedWork W1489534833 @default.
- W2903215439 hasRelatedWork W178567968 @default.
- W2903215439 hasRelatedWork W1957370035 @default.
- W2903215439 hasRelatedWork W1993478077 @default.
- W2903215439 hasRelatedWork W2606866474 @default.
- W2903215439 hasRelatedWork W262958289 @default.
- W2903215439 hasRelatedWork W2895390914 @default.
- W2903215439 hasRelatedWork W292319723 @default.
- W2903215439 hasRelatedWork W2974444776 @default.
- W2903215439 hasRelatedWork W2991724010 @default.
- W2903215439 hasRelatedWork W2992478901 @default.
- W2903215439 hasRelatedWork W302354442 @default.
- W2903215439 hasRelatedWork W310482270 @default.
- W2903215439 hasRelatedWork W3119347814 @default.
- W2903215439 hasRelatedWork W3211113117 @default.
- W2903215439 hasRelatedWork W658380936 @default.
- W2903215439 hasRelatedWork W780969823 @default.
- W2903215439 hasRelatedWork W89462028 @default.
- W2903215439 hasRelatedWork W94105837 @default.
- W2903215439 hasRelatedWork W2613458617 @default.
- W2903215439 isParatext "false" @default.
- W2903215439 isRetracted "false" @default.
- W2903215439 magId "2903215439" @default.
- W2903215439 workType "book" @default.