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- W2904008005 abstract "Social media provides companies a new means of communication with their customers, which offers untapped potential for consumer satisfaction. In this paper, we aimed to examine the Twitter feeds of Shaw Communications in order to collect information concerning outages and get a feel for their customer satisfaction as a whole. This was done by using sentiment classification, keyword gathering, and various other analysis tools. We found that, overall, the customer satisfaction of Shaw Communications was fairly neutral and that the number of outages reported was unexpectedly high." @default.
- W2904008005 created "2018-12-22" @default.
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- W2904008005 date "2018-12-12" @default.
- W2904008005 modified "2023-09-24" @default.
- W2904008005 title "Detecting Canadian Internet Satisfaction by Analyzing Twitter Accounts of Shaw Communications" @default.
- W2904008005 cites W1516987176 @default.
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- W2904008005 doi "https://doi.org/10.1007/978-3-030-02592-2_6" @default.
- W2904008005 hasPublicationYear "2018" @default.
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