Matches in SemOpenAlex for { <https://semopenalex.org/work/W2904355188> ?p ?o ?g. }
Showing items 1 to 76 of
76
with 100 items per page.
- W2904355188 abstract "The chapter starts the in-depth analysis—continued in the following chapters—of some basic topics that should be considered in the writing of an ITT. In particular, the chapter introduces some keys to interpreting the following topics: the requested services, the Command Centre, the operative structure, the Help Desk. Regarding the requested services, the chapter proposes a list of possible services, starting from the awareness that the precise identification and description of the required services must be unambiguous and presented in a systematic manner within the ITT, specifying: characteristics and quantities (related to spaces, infrastructures and people), dealing with the services; the KPIs and the SLAs assumed as references for monitoring and controlling the quality of the performed services; the modalities, roles and responsibilities for monitoring and controlling the delivery of the services. Regarding the Command Centre, the chapter underlines the importance of clarifying to the tenderers the kind of governance of the service the client intends to assume, since many of the contents of the services offers depend on the distribution of the roles and tasks between Client and Service Provider. For this reason the ITT should clarify strategic and tactical aspects such as: the functions, the roles and the responsibilities of the Client and the Service Provider; their relationships; the responsibilities for decisions; the responsibility and the use of the information system, etc. In the Chap. 4 possible models of command centre are proposed and discussed, specifying, for each one, roles and responsibilities of the Client and of the Service Provider. Regarding the operative structure, the chapter discusses about the activities, related to operational level, that are mainly developed by the Service Provider. Lastly, regarding the Help Desk the chapter discusses the functions of this important structure, to be considered as a sort of communication hub for all the issues concerning the FM services, among which: receiving and tracking users’ requests, activating the Service Provider and the operative teams, supporting in the interaction with the team of the Service Provider, managing information." @default.
- W2904355188 created "2018-12-22" @default.
- W2904355188 creator A5028511600 @default.
- W2904355188 creator A5085091526 @default.
- W2904355188 date "2018-12-18" @default.
- W2904355188 modified "2023-09-25" @default.
- W2904355188 title "FM Services and Organizational Structures" @default.
- W2904355188 cites W2004851061 @default.
- W2904355188 cites W2019699271 @default.
- W2904355188 cites W2418936771 @default.
- W2904355188 cites W2738480066 @default.
- W2904355188 cites W2753218268 @default.
- W2904355188 cites W4229838832 @default.
- W2904355188 doi "https://doi.org/10.1007/978-3-030-04009-3_3" @default.
- W2904355188 hasPublicationYear "2018" @default.
- W2904355188 type Work @default.
- W2904355188 sameAs 2904355188 @default.
- W2904355188 citedByCount "0" @default.
- W2904355188 crossrefType "book-chapter" @default.
- W2904355188 hasAuthorship W2904355188A5028511600 @default.
- W2904355188 hasAuthorship W2904355188A5085091526 @default.
- W2904355188 hasConcept C10138342 @default.
- W2904355188 hasConcept C111472728 @default.
- W2904355188 hasConcept C116537 @default.
- W2904355188 hasConcept C116834253 @default.
- W2904355188 hasConcept C138885662 @default.
- W2904355188 hasConcept C144024400 @default.
- W2904355188 hasConcept C144133560 @default.
- W2904355188 hasConcept C162853370 @default.
- W2904355188 hasConcept C195094911 @default.
- W2904355188 hasConcept C2779530757 @default.
- W2904355188 hasConcept C2779903281 @default.
- W2904355188 hasConcept C2780378061 @default.
- W2904355188 hasConcept C36289849 @default.
- W2904355188 hasConcept C39389867 @default.
- W2904355188 hasConcept C41008148 @default.
- W2904355188 hasConcept C56739046 @default.
- W2904355188 hasConcept C59822182 @default.
- W2904355188 hasConcept C68595000 @default.
- W2904355188 hasConcept C86803240 @default.
- W2904355188 hasConceptScore W2904355188C10138342 @default.
- W2904355188 hasConceptScore W2904355188C111472728 @default.
- W2904355188 hasConceptScore W2904355188C116537 @default.
- W2904355188 hasConceptScore W2904355188C116834253 @default.
- W2904355188 hasConceptScore W2904355188C138885662 @default.
- W2904355188 hasConceptScore W2904355188C144024400 @default.
- W2904355188 hasConceptScore W2904355188C144133560 @default.
- W2904355188 hasConceptScore W2904355188C162853370 @default.
- W2904355188 hasConceptScore W2904355188C195094911 @default.
- W2904355188 hasConceptScore W2904355188C2779530757 @default.
- W2904355188 hasConceptScore W2904355188C2779903281 @default.
- W2904355188 hasConceptScore W2904355188C2780378061 @default.
- W2904355188 hasConceptScore W2904355188C36289849 @default.
- W2904355188 hasConceptScore W2904355188C39389867 @default.
- W2904355188 hasConceptScore W2904355188C41008148 @default.
- W2904355188 hasConceptScore W2904355188C56739046 @default.
- W2904355188 hasConceptScore W2904355188C59822182 @default.
- W2904355188 hasConceptScore W2904355188C68595000 @default.
- W2904355188 hasConceptScore W2904355188C86803240 @default.
- W2904355188 hasLocation W29043551881 @default.
- W2904355188 hasOpenAccess W2904355188 @default.
- W2904355188 hasPrimaryLocation W29043551881 @default.
- W2904355188 hasRelatedWork W1188031628 @default.
- W2904355188 hasRelatedWork W1480845023 @default.
- W2904355188 hasRelatedWork W1985212599 @default.
- W2904355188 hasRelatedWork W1999320561 @default.
- W2904355188 hasRelatedWork W2001350063 @default.
- W2904355188 hasRelatedWork W2059943095 @default.
- W2904355188 hasRelatedWork W2065873338 @default.
- W2904355188 hasRelatedWork W2163446366 @default.
- W2904355188 hasRelatedWork W2307997317 @default.
- W2904355188 hasRelatedWork W4285217117 @default.
- W2904355188 isParatext "false" @default.
- W2904355188 isRetracted "false" @default.
- W2904355188 magId "2904355188" @default.
- W2904355188 workType "book-chapter" @default.