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- W2907570829 abstract "This study was aimed to explore the marriage service at Religious Affairs at Banjarsari Sub District Surakarta City. The formulated research problems were reviewed by five dimensions of services, i.e. dimensions of tangability, reliability, responsiveness, assurance and of empathy. Questionnaire was used to collect the data. Qualitative data were collected by employing document study and interview indepth. One hundred respondents consisting of service users were interviewed. Research result indicated that the quality of work performance of the Religious Affairs Office at Banjarsari Sub District Surakarta City seemed not satisfyng fully the service users. It is due to the fact that there was still existed the gap between what should be done by the employees of the office and what it was expected by the service users. The service users percepted that the services given by the employees was not fully satisfied according to five measurement dimensions of service. The highest score of gap between the real service given by the employees on the one hand and the users’ perception as well as the users’ expectation was the dimension of tangability, followed by the dimensions of responsiveness, empathy, assurance and the last was dimension of reliability, respectively. Based on research result, it is recommended that there should be some efforts done by office related to the five dimensions for promoting better services in order to satisfy the users of the services. Key words : tangability, reliability, responsiveness, assurance, empathy." @default.
- W2907570829 created "2019-01-11" @default.
- W2907570829 creator A5049631482 @default.
- W2907570829 date "2017-06-16" @default.
- W2907570829 modified "2023-09-27" @default.
- W2907570829 title "PELAYANAN PERNIKAHAN DI KANTOR URUSAN AGAMA KECAMATAN BANJARSARI KOTA SURAKARTA" @default.
- W2907570829 hasPublicationYear "2017" @default.
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