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- W2911937203 abstract "In 2007 issues with handovers became apparent in Japan, when many people from the Baby Boomer Generation retired simultaneously. Most business people are familiar with the concept of a handover. Although effective handovers are crucial for seamless business operations during personnel changes, the preferable elements for a handover are ambiguous and not well researched. This motivated us to examine this topic. We held a workshop on handovers to assess actual problems due to undesirable handovers. The results were used to elucidate three handover anti-patterns, which identify concrete problems of handovers. To mitigate the problems, we found handover solution patterns by analyzing three anti-patterns. In this paper, we introduce three solution patterns: Spread of knowledge, Handover in a different room and Firewall for the handover. The predecessor prepares to handover by Spreading the knowledge about the system to the third parties in the preparation phase. This lets the predecessor ensure the important knowledge to be remained in their organization. The predecessor and the successor move to a different room during their handover. This helps to the predecessor and the successor concentrating on the handover. Firewall for handover is used by the third party to protect the predecessor from the job responsibilities which still need to be performed during the handover. The third party stands in for the predecessor to support the handover. Herein, we outline the handover solution patterns more detail." @default.
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- W2911937203 date "2016-10-24" @default.
- W2911937203 modified "2023-09-23" @default.
- W2911937203 title "A pattern language for handovers" @default.
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