Matches in SemOpenAlex for { <https://semopenalex.org/work/W2912173661> ?p ?o ?g. }
Showing items 1 to 75 of
75
with 100 items per page.
- W2912173661 abstract "AbstractDid I understand it right? This research is focused on the client’s experience of hospitality connected to foodservice employees in mental healthcare organisations. Since hospitality, part of the facility management department, is a hot topic in the field of mental healthcare, different serious hospitality concepts and better environments have been developed. However, hospitality also has a soft side, such as the clients’ experience with foodservice employees in mental healthcare organisations. Many quantitative researches have already been conducted on client satisfaction with the environment, the quality of food, and the quality of cleanliness, but none have been conducted from a qualitative point of view. This research is the first step in answering the question: ‘What is the influence of the hospitality of foodservice employees in mental healthcare organisations on client satisfaction?’ With this research study, insight and underlying information will be gained to improve understanding about the hospitality experience of clients in mental healthcare organisations.This research was completed at three of the four locations of the mental healthcare organisation Zinzia Zorggroep. Using questionnaires and interviews, the following propositions were tested for their validity or invalidity: (proposition 1) hospitality of foodservice employees has a positive effect on client satisfaction; (proposition 2) the higher the empathy of foodservice employees, the higher the client satisfaction; (proposition 3) the higher the friendliness of foodservice employees, the higher the client satisfaction; (proposition 4) the more time a foodservice employee spends on a client, the more satisfied the client will be; and (proposition 5) the higher the knowledge of foodservice employees, the higher the client satisfaction. The most important result from this research is that employees being friendly and demonstrating empathy has a positive influence on client satisfaction. Since this is a first step in researching these four hospitality aspects, carrying out further quantitative research involving more mental healthcare organisations and a bigger sample size is recommended so that the results can be generalised for the whole population." @default.
- W2912173661 created "2019-02-21" @default.
- W2912173661 creator A5023469056 @default.
- W2912173661 date "2015-09-01" @default.
- W2912173661 modified "2023-09-26" @default.
- W2912173661 title "Did I understand it right" @default.
- W2912173661 hasPublicationYear "2015" @default.
- W2912173661 type Work @default.
- W2912173661 sameAs 2912173661 @default.
- W2912173661 citedByCount "0" @default.
- W2912173661 crossrefType "journal-article" @default.
- W2912173661 hasAuthorship W2912173661A5023469056 @default.
- W2912173661 hasConcept C107482638 @default.
- W2912173661 hasConcept C111472728 @default.
- W2912173661 hasConcept C134362201 @default.
- W2912173661 hasConcept C138885662 @default.
- W2912173661 hasConcept C144133560 @default.
- W2912173661 hasConcept C15744967 @default.
- W2912173661 hasConcept C159110408 @default.
- W2912173661 hasConcept C160735492 @default.
- W2912173661 hasConcept C162324750 @default.
- W2912173661 hasConcept C162853370 @default.
- W2912173661 hasConcept C17744445 @default.
- W2912173661 hasConcept C18918823 @default.
- W2912173661 hasConcept C199539241 @default.
- W2912173661 hasConcept C2777152325 @default.
- W2912173661 hasConcept C2779530757 @default.
- W2912173661 hasConcept C50522688 @default.
- W2912173661 hasConcept C542102704 @default.
- W2912173661 hasConcept C71924100 @default.
- W2912173661 hasConceptScore W2912173661C107482638 @default.
- W2912173661 hasConceptScore W2912173661C111472728 @default.
- W2912173661 hasConceptScore W2912173661C134362201 @default.
- W2912173661 hasConceptScore W2912173661C138885662 @default.
- W2912173661 hasConceptScore W2912173661C144133560 @default.
- W2912173661 hasConceptScore W2912173661C15744967 @default.
- W2912173661 hasConceptScore W2912173661C159110408 @default.
- W2912173661 hasConceptScore W2912173661C160735492 @default.
- W2912173661 hasConceptScore W2912173661C162324750 @default.
- W2912173661 hasConceptScore W2912173661C162853370 @default.
- W2912173661 hasConceptScore W2912173661C17744445 @default.
- W2912173661 hasConceptScore W2912173661C18918823 @default.
- W2912173661 hasConceptScore W2912173661C199539241 @default.
- W2912173661 hasConceptScore W2912173661C2777152325 @default.
- W2912173661 hasConceptScore W2912173661C2779530757 @default.
- W2912173661 hasConceptScore W2912173661C50522688 @default.
- W2912173661 hasConceptScore W2912173661C542102704 @default.
- W2912173661 hasConceptScore W2912173661C71924100 @default.
- W2912173661 hasLocation W29121736611 @default.
- W2912173661 hasOpenAccess W2912173661 @default.
- W2912173661 hasPrimaryLocation W29121736611 @default.
- W2912173661 hasRelatedWork W115850657 @default.
- W2912173661 hasRelatedWork W1418841844 @default.
- W2912173661 hasRelatedWork W1984807903 @default.
- W2912173661 hasRelatedWork W1993681833 @default.
- W2912173661 hasRelatedWork W2029547106 @default.
- W2912173661 hasRelatedWork W2033824410 @default.
- W2912173661 hasRelatedWork W2071824116 @default.
- W2912173661 hasRelatedWork W2143102834 @default.
- W2912173661 hasRelatedWork W2267006546 @default.
- W2912173661 hasRelatedWork W2268869685 @default.
- W2912173661 hasRelatedWork W2518369795 @default.
- W2912173661 hasRelatedWork W2546689374 @default.
- W2912173661 hasRelatedWork W2614621026 @default.
- W2912173661 hasRelatedWork W2949731990 @default.
- W2912173661 hasRelatedWork W2982276213 @default.
- W2912173661 hasRelatedWork W3028611108 @default.
- W2912173661 hasRelatedWork W3105901440 @default.
- W2912173661 hasRelatedWork W3162290680 @default.
- W2912173661 hasRelatedWork W2592728477 @default.
- W2912173661 hasRelatedWork W3141997655 @default.
- W2912173661 isParatext "false" @default.
- W2912173661 isRetracted "false" @default.
- W2912173661 magId "2912173661" @default.
- W2912173661 workType "article" @default.