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• W2912207730 startingPage "35" @default.
• W2912207730 abstract "Traditionally, the speech act of requesting has been regarded as a face-threatening act (Brown & Levinson, 1987) due to the impositive nature on the addressee’s negative face. Yet, in specific service encounters, requests can no longer be seen as threatening (Antonopoulou, 2001). This is the case of tourist information offices, where mitigators may not be present due to the task-oriented nature of the exchange. This study aims to widen the scope of research on service encounters by examining 147 naturally occurring requests by native speakers of English in a tourist information office taking into account the variable of gender. Our findings suggest that females used more direct questions whereas men employed want statements to a much higher extent. These results have to be understood within the context of this specific service encounter, in which direct requests do not imply impoliteness or threats to the requestee’s negative face." @default.
• W2912207730 created "2019-02-21" @default.
• W2912207730 creator A5061685923 @default.
• W2912207730 creator A5074592089 @default.
• W2912207730 date "2018-12-28" @default.
• W2912207730 modified "2023-10-04" @default.
• W2912207730 title "Requests in tourist information office service encounters" @default.
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• W2912207730 doi "https://doi.org/10.6018//ijes/2018/2/318711" @default.
• W2912207730 hasPublicationYear "2018" @default.
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