Matches in SemOpenAlex for { <https://semopenalex.org/work/W2912541003> ?p ?o ?g. }
- W2912541003 abstract "The effects of online customer reviews on sales have been widely studied, especially with regard to Internet shopping and e-retailing. The majority of the literature, however, has focused on the volume and valence, and produced mixed results. For an in-depth understanding of the effects of customer reviews on sales, the present study uses text data mining to investigate how the text content of negative reviews impacts online sales. Content association and topic extraction were the methods used. Relevant data were collected from JD.com, and three factors - content topic, proportion, and consistency - were highlighted to unveil the underlying mechanism of effects of negative reviews on sales. The study results will enable marketers to understand the effects of customer reviews on Internet sales and help them to improve customer satisfaction and loyalty. Management implications and future research directions are also presented." @default.
- W2912541003 created "2019-02-21" @default.
- W2912541003 creator A5000790125 @default.
- W2912541003 creator A5010444377 @default.
- W2912541003 creator A5019631966 @default.
- W2912541003 creator A5047944286 @default.
- W2912541003 date "2018-11-01" @default.
- W2912541003 modified "2023-09-23" @default.
- W2912541003 title "Effects of Negative Customer Reviews on Sales: Evidence Based on Text Data Mining" @default.
- W2912541003 cites W1493221754 @default.
- W2912541003 cites W1550522855 @default.
- W2912541003 cites W1971796831 @default.
- W2912541003 cites W1984542298 @default.
- W2912541003 cites W1985305208 @default.
- W2912541003 cites W2000247634 @default.
- W2912541003 cites W2002725950 @default.
- W2912541003 cites W2025569312 @default.
- W2912541003 cites W2028538363 @default.
- W2912541003 cites W2035385627 @default.
- W2912541003 cites W2041563290 @default.
- W2912541003 cites W2042942902 @default.
- W2912541003 cites W2044295972 @default.
- W2912541003 cites W2045277357 @default.
- W2912541003 cites W2057675043 @default.
- W2912541003 cites W2060611812 @default.
- W2912541003 cites W2065360753 @default.
- W2912541003 cites W2069293166 @default.
- W2912541003 cites W2073888992 @default.
- W2912541003 cites W2078535546 @default.
- W2912541003 cites W2079223345 @default.
- W2912541003 cites W2106998212 @default.
- W2912541003 cites W2113880421 @default.
- W2912541003 cites W2114683899 @default.
- W2912541003 cites W2126581536 @default.
- W2912541003 cites W2130416261 @default.
- W2912541003 cites W2132314509 @default.
- W2912541003 cites W2136907841 @default.
- W2912541003 cites W2138800209 @default.
- W2912541003 cites W2150338897 @default.
- W2912541003 cites W2157279122 @default.
- W2912541003 cites W2158810025 @default.
- W2912541003 cites W2167325287 @default.
- W2912541003 cites W2168578824 @default.
- W2912541003 cites W2169064565 @default.
- W2912541003 cites W2239794783 @default.
- W2912541003 cites W2331922763 @default.
- W2912541003 cites W2888598842 @default.
- W2912541003 cites W3121845706 @default.
- W2912541003 cites W3122121843 @default.
- W2912541003 cites W3122687145 @default.
- W2912541003 cites W3122724846 @default.
- W2912541003 cites W3123091093 @default.
- W2912541003 cites W3123252799 @default.
- W2912541003 cites W3123432896 @default.
- W2912541003 cites W3124686198 @default.
- W2912541003 cites W3124923688 @default.
- W2912541003 cites W3125653597 @default.
- W2912541003 doi "https://doi.org/10.1109/icdmw.2018.00124" @default.
- W2912541003 hasPublicationYear "2018" @default.
- W2912541003 type Work @default.
- W2912541003 sameAs 2912541003 @default.
- W2912541003 citedByCount "3" @default.
- W2912541003 countsByYear W29125410032020 @default.
- W2912541003 countsByYear W29125410032022 @default.
- W2912541003 crossrefType "proceedings-article" @default.
- W2912541003 hasAuthorship W2912541003A5000790125 @default.
- W2912541003 hasAuthorship W2912541003A5010444377 @default.
- W2912541003 hasAuthorship W2912541003A5019631966 @default.
- W2912541003 hasAuthorship W2912541003A5047944286 @default.
- W2912541003 hasConcept C101276457 @default.
- W2912541003 hasConcept C110875604 @default.
- W2912541003 hasConcept C121332964 @default.
- W2912541003 hasConcept C136764020 @default.
- W2912541003 hasConcept C139749660 @default.
- W2912541003 hasConcept C140781008 @default.
- W2912541003 hasConcept C144133560 @default.
- W2912541003 hasConcept C154945302 @default.
- W2912541003 hasConcept C162853370 @default.
- W2912541003 hasConcept C168900304 @default.
- W2912541003 hasConcept C191511416 @default.
- W2912541003 hasConcept C2776436953 @default.
- W2912541003 hasConcept C2780378061 @default.
- W2912541003 hasConcept C41008148 @default.
- W2912541003 hasConcept C62520636 @default.
- W2912541003 hasConcept C66402592 @default.
- W2912541003 hasConceptScore W2912541003C101276457 @default.
- W2912541003 hasConceptScore W2912541003C110875604 @default.
- W2912541003 hasConceptScore W2912541003C121332964 @default.
- W2912541003 hasConceptScore W2912541003C136764020 @default.
- W2912541003 hasConceptScore W2912541003C139749660 @default.
- W2912541003 hasConceptScore W2912541003C140781008 @default.
- W2912541003 hasConceptScore W2912541003C144133560 @default.
- W2912541003 hasConceptScore W2912541003C154945302 @default.
- W2912541003 hasConceptScore W2912541003C162853370 @default.
- W2912541003 hasConceptScore W2912541003C168900304 @default.
- W2912541003 hasConceptScore W2912541003C191511416 @default.
- W2912541003 hasConceptScore W2912541003C2776436953 @default.
- W2912541003 hasConceptScore W2912541003C2780378061 @default.
- W2912541003 hasConceptScore W2912541003C41008148 @default.
- W2912541003 hasConceptScore W2912541003C62520636 @default.