FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2912665711> ?p ?o ?g. }

• W2912665711 endingPage "391" @default.
• W2912665711 startingPage "371" @default.
• W2912665711 abstract "How can we use synergy to explain the value created by business analytics systems? In this article, we conceptualize and operationalize two important aspects of synergy: namely, the synergistic relationship and the synergistic outcome. We explore the enablers and mechanisms that are involved in a synergistic relationship between business analytics systems and customer relationship management systems and define it as the ability of systems to work together, span their boundaries and complement each other. Synergistic outcomes are the new business analytics–enabled customer relationship management systems that emerge from the synergistic relationship between business analytics systems and customer relationship management systems. Taking a whole system perspective, business analytics–enabled customer relationship management systems comprise the components and the emergent properties that arise from their interaction (e.g. the ability to cross-sell and up-sell based on advanced computational methods), in which the emergent properties are new because they do not exist in the individual components. We develop a research model that uses Synergistic Relationship and Synergistic Outcomes to explain the business value created by business analytics systems and customer relationship management systems, and we test this model using a survey of 201 managers in Australia and the United States. We find that the synergistic relationship plays a significant role in the creation of business analytics–enabled customer relationship management systems and subsequently business value. Business analytics–enabled customer relationship management systems—comprising business analytics systems, customer relationship management systems and their emergent properties—contribute to transactional, informational and strategic value. This goes beyond the value created by the business analytics and customer relationship management systems individually, as measured through statistical interaction." @default.
• W2912665711 created "2019-02-21" @default.
• W2912665711 creator A5022685572 @default.
• W2912665711 creator A5046388347 @default.
• W2912665711 creator A5049337667 @default.
• W2912665711 date "2019-02-01" @default.
• W2912665711 modified "2023-09-27" @default.
• W2912665711 title "Reconceptualizing synergy to explain the value of business analytics systems" @default.
• W2912665711 cites W141781588 @default.
• W2912665711 cites W1485916023 @default.
• W2912665711 cites W1591742622 @default.
• W2912665711 cites W1600139810 @default.
• W2912665711 cites W1608836379 @default.
• W2912665711 cites W1918570226 @default.
• W2912665711 cites W1966971815 @default.
• W2912665711 cites W1983416943 @default.
• W2912665711 cites W1987722700 @default.
• W2912665711 cites W2007263771 @default.
• W2912665711 cites W2007275734 @default.
• W2912665711 cites W2026843272 @default.
• W2912665711 cites W2027145520 @default.
• W2912665711 cites W2029800897 @default.
• W2912665711 cites W2036060765 @default.
• W2912665711 cites W2047884962 @default.
• W2912665711 cites W2051983460 @default.
• W2912665711 cites W2055684940 @default.
• W2912665711 cites W2093823648 @default.
• W2912665711 cites W2096213217 @default.
• W2912665711 cites W2096739160 @default.
• W2912665711 cites W2100408980 @default.
• W2912665711 cites W2103545194 @default.
• W2912665711 cites W2105707339 @default.
• W2912665711 cites W2106096361 @default.
• W2912665711 cites W2108382556 @default.
• W2912665711 cites W2111998314 @default.
• W2912665711 cites W2115821338 @default.
• W2912665711 cites W2116320899 @default.
• W2912665711 cites W2117307584 @default.
• W2912665711 cites W2119353660 @default.
• W2912665711 cites W2123192905 @default.
• W2912665711 cites W2123595502 @default.
• W2912665711 cites W2132747867 @default.
• W2912665711 cites W2132927464 @default.
• W2912665711 cites W2134884007 @default.
• W2912665711 cites W2139139541 @default.
• W2912665711 cites W2140590715 @default.
• W2912665711 cites W2141975087 @default.
• W2912665711 cites W2146843545 @default.
• W2912665711 cites W2148398334 @default.
• W2912665711 cites W2150587481 @default.
• W2912665711 cites W2158310699 @default.
• W2912665711 cites W2158951848 @default.
• W2912665711 cites W2161041018 @default.
• W2912665711 cites W2163216404 @default.
• W2912665711 cites W2169737976 @default.
• W2912665711 cites W2169855821 @default.
• W2912665711 cites W2179244919 @default.
• W2912665711 cites W2394964827 @default.
• W2912665711 cites W2587762679 @default.
• W2912665711 cites W2801387997 @default.
• W2912665711 cites W3022339544 @default.
• W2912665711 cites W3124536214 @default.
• W2912665711 cites W3124635164 @default.
• W2912665711 cites W3124825729 @default.
• W2912665711 cites W3124962884 @default.
• W2912665711 cites W3125939023 @default.
• W2912665711 cites W3126055879 @default.
• W2912665711 cites W3165251763 @default.
• W2912665711 cites W4210702550 @default.
• W2912665711 cites W4232667233 @default.
• W2912665711 cites W4249581448 @default.
• W2912665711 cites W4254434816 @default.
• W2912665711 cites W43395602 @default.
• W2912665711 doi "https://doi.org/10.1177/0268396218816210" @default.
• W2912665711 hasPublicationYear "2019" @default.
• W2912665711 type Work @default.
• W2912665711 sameAs 2912665711 @default.
• W2912665711 citedByCount "16" @default.
• W2912665711 countsByYear W29126657112019 @default.
• W2912665711 countsByYear W29126657112020 @default.
• W2912665711 countsByYear W29126657112021 @default.
• W2912665711 countsByYear W29126657112022 @default.
• W2912665711 countsByYear W29126657112023 @default.
• W2912665711 crossrefType "journal-article" @default.
• W2912665711 hasAuthorship W2912665711A5022685572 @default.
• W2912665711 hasAuthorship W2912665711A5046388347 @default.
• W2912665711 hasAuthorship W2912665711A5049337667 @default.
• W2912665711 hasConcept C111472728 @default.
• W2912665711 hasConcept C119599485 @default.
• W2912665711 hasConcept C127413603 @default.
• W2912665711 hasConcept C138885662 @default.
• W2912665711 hasConcept C144133560 @default.
• W2912665711 hasConcept C162754035 @default.
• W2912665711 hasConcept C162853370 @default.
• W2912665711 hasConcept C174998907 @default.
• W2912665711 hasConcept C180198813 @default.
• W2912665711 hasConcept C189076506 @default.
• W2912665711 hasConcept C195094911 @default.

• next