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- W2912679252 abstract "This essay offers an analysis of the “pain point,” a commonplace figure of speech in UX design and contemporary business contexts more broadly. By situating this everday trope within a wider discourse of pain, and its politiciztion in the United States, I seek to problematize the modes of relationality and forms of care entailed in the practice of design research. Ultimately, I will argue, while the “pain point” can be an effective tool for communicating with stakeholders and fomenting alignment about research objectives, it also implicates the more troubling ethical dimensions of applied practice. Through a narrative account of an innovation focused ethnographic research project conducted within the design unit of a major tech company, I argue that questions of solidarity, and its contemporary aporias, can be obscured by the humanitarian rhetoric of contemporary design praxis; a rhetoric of which the “pain point” is a prime example." @default.
- W2912679252 created "2019-02-21" @default.
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- W2912679252 date "2018-10-01" @default.
- W2912679252 modified "2023-09-25" @default.
- W2912679252 title "Regarding the Pain of Users: Towards a Genealogy of the “Pain Point”" @default.
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- W2912679252 doi "https://doi.org/10.1111/1559-8918.2018.01209" @default.
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