Matches in SemOpenAlex for { <https://semopenalex.org/work/W2912776300> ?p ?o ?g. }
- W2912776300 abstract "This chapter describes influences on customer service behavior and how traditional industrial/organizational (I-O) psychology topics (i.e., selection, motivation, training) might be approached if the goal is enhancing customer service behavior. The discussion of each topic is from a contingency perspective, in that key attributes of services (intangibility, heterogeneity, inseparability, perishability and the nature of customer contact) influence how one can promote positive customer service behavior. After discussing what is known about customer service behavior in relation to each topic focus, we provide a table to illustrate how a contingency perspective might drive future research." @default.
- W2912776300 created "2019-02-21" @default.
- W2912776300 creator A5021909605 @default.
- W2912776300 creator A5066363875 @default.
- W2912776300 date "2012-09-26" @default.
- W2912776300 modified "2023-10-13" @default.
- W2912776300 title "Customer Service Behavior" @default.
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