Matches in SemOpenAlex for { <https://semopenalex.org/work/W2912779519> ?p ?o ?g. }
Showing items 1 to 79 of
79
with 100 items per page.
- W2912779519 abstract "Background: Patient satisfaction is an important indicator of the quality of services provided by any healthcare organization and directly or indirectly affects patient retention, legal issues, revenues, reputation and success of a healthcare organization. Patient’s feedback about the clinical as well as non-clinical services can be recorded for gap analysis and improvement of services.Methods: The cross-sectional study was carried out in a large tertiary care hospital in North India from May 2012 to December 2012. A pre-tested internally developed questionnaire was used to collect the data.Results: It was observed that the average satisfaction score was relatively high for the criteria like doctor’s counselling, attitude of nurse and availability and behaviour of attendant. The average scores for medical and nursing care (clinical services) provided in wards were high (70-74% satisfaction). However, approximately 45% and 50% patients were dissatisfied with the housekeeping and dietary services respectively. This resulted in a dip in the overall impression of the hospital services to 68%.Conclusions: The percentage of patients satisfied with the overall services (clinical and non-clinical) of the hospital is only 68% which goes on to prove that the patients’ perception of quality is changing with the times and non-clinical areas like housekeeping, dietary, billing, security services are becoming as important as clinical care services that are provided by hospitals." @default.
- W2912779519 created "2019-02-21" @default.
- W2912779519 creator A5013035056 @default.
- W2912779519 creator A5082090062 @default.
- W2912779519 date "2019-02-22" @default.
- W2912779519 modified "2023-09-26" @default.
- W2912779519 title "An evaluation of the in-patient feedback services in a tertiary care hospital of Northern India" @default.
- W2912779519 doi "https://doi.org/10.18203/2394-6040.ijcmph20190530" @default.
- W2912779519 hasPublicationYear "2019" @default.
- W2912779519 type Work @default.
- W2912779519 sameAs 2912779519 @default.
- W2912779519 citedByCount "0" @default.
- W2912779519 crossrefType "journal-article" @default.
- W2912779519 hasAuthorship W2912779519A5013035056 @default.
- W2912779519 hasAuthorship W2912779519A5082090062 @default.
- W2912779519 hasBestOaLocation W29127795191 @default.
- W2912779519 hasConcept C104317684 @default.
- W2912779519 hasConcept C111472728 @default.
- W2912779519 hasConcept C121955636 @default.
- W2912779519 hasConcept C138885662 @default.
- W2912779519 hasConcept C144024400 @default.
- W2912779519 hasConcept C144133560 @default.
- W2912779519 hasConcept C159110408 @default.
- W2912779519 hasConcept C160735492 @default.
- W2912779519 hasConcept C162324750 @default.
- W2912779519 hasConcept C162853370 @default.
- W2912779519 hasConcept C185592680 @default.
- W2912779519 hasConcept C191511416 @default.
- W2912779519 hasConcept C195487862 @default.
- W2912779519 hasConcept C2775944032 @default.
- W2912779519 hasConcept C2779530757 @default.
- W2912779519 hasConcept C3018075012 @default.
- W2912779519 hasConcept C36289849 @default.
- W2912779519 hasConcept C48798503 @default.
- W2912779519 hasConcept C50522688 @default.
- W2912779519 hasConcept C512399662 @default.
- W2912779519 hasConcept C55493867 @default.
- W2912779519 hasConcept C71924100 @default.
- W2912779519 hasConcept C90861158 @default.
- W2912779519 hasConceptScore W2912779519C104317684 @default.
- W2912779519 hasConceptScore W2912779519C111472728 @default.
- W2912779519 hasConceptScore W2912779519C121955636 @default.
- W2912779519 hasConceptScore W2912779519C138885662 @default.
- W2912779519 hasConceptScore W2912779519C144024400 @default.
- W2912779519 hasConceptScore W2912779519C144133560 @default.
- W2912779519 hasConceptScore W2912779519C159110408 @default.
- W2912779519 hasConceptScore W2912779519C160735492 @default.
- W2912779519 hasConceptScore W2912779519C162324750 @default.
- W2912779519 hasConceptScore W2912779519C162853370 @default.
- W2912779519 hasConceptScore W2912779519C185592680 @default.
- W2912779519 hasConceptScore W2912779519C191511416 @default.
- W2912779519 hasConceptScore W2912779519C195487862 @default.
- W2912779519 hasConceptScore W2912779519C2775944032 @default.
- W2912779519 hasConceptScore W2912779519C2779530757 @default.
- W2912779519 hasConceptScore W2912779519C3018075012 @default.
- W2912779519 hasConceptScore W2912779519C36289849 @default.
- W2912779519 hasConceptScore W2912779519C48798503 @default.
- W2912779519 hasConceptScore W2912779519C50522688 @default.
- W2912779519 hasConceptScore W2912779519C512399662 @default.
- W2912779519 hasConceptScore W2912779519C55493867 @default.
- W2912779519 hasConceptScore W2912779519C71924100 @default.
- W2912779519 hasConceptScore W2912779519C90861158 @default.
- W2912779519 hasLocation W29127795191 @default.
- W2912779519 hasOpenAccess W2912779519 @default.
- W2912779519 hasPrimaryLocation W29127795191 @default.
- W2912779519 hasRelatedWork W13241654 @default.
- W2912779519 hasRelatedWork W13584208 @default.
- W2912779519 hasRelatedWork W16921452 @default.
- W2912779519 hasRelatedWork W17100672 @default.
- W2912779519 hasRelatedWork W19798909 @default.
- W2912779519 hasRelatedWork W20605966 @default.
- W2912779519 hasRelatedWork W21288624 @default.
- W2912779519 hasRelatedWork W8923115 @default.
- W2912779519 hasRelatedWork W9799915 @default.
- W2912779519 hasRelatedWork W19480270 @default.
- W2912779519 isParatext "false" @default.
- W2912779519 isRetracted "false" @default.
- W2912779519 magId "2912779519" @default.
- W2912779519 workType "article" @default.