FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2912805850> ?p ?o ?g. }

• W2912805850 endingPage "400" @default.
• W2912805850 startingPage "382" @default.
• W2912805850 abstract "Purpose Heuristics are used in the judgment and decision-making process of bank employees; however, discussions and research on the type or range of judgmental heuristics are very difficult to find throughout the world. In light of this, the purpose of this paper is to empirically analyze what types of heuristics are used in bank employees’ judgment and decision-making processes and the extent to which those types of heuristics prevent rational decision making due to the systematic biases they generate. In particular, this study aims to conduct empirical research based on various scenarios related to the banking industry. Design/methodology/approach To examine the heuristics in decision-making circumstances and the level of subsequent biases, the present study narrowed the scope of research to the three main types of heuristics introduced by Tversky and Kahneman (1974), namely, representativeness heuristics, availability heuristics and anchoring and adjustment heuristics. To analyze the bank employees’ decision making, this study specifically investigated the level of decision-making heuristics and the level of bias by focusing on these three types of heuristics. This study targeted bank employees who either sell financial products or are engaged in customer service work at a real/physical bank. Findings For representativeness heuristics, this study found bank employees’ judgment of probability was influenced by biases, such as insensitivity to prior probability, insensitivity to sample size, misconception of chance and insensitivity to predictability. Regarding availability heuristics, it found that bank employees judge the probability of events based on the ease of recalling an event instead of the actual frequency of the event, and so they fall prey to systematic biases. Finally, regarding anchoring and adjustment heuristics, this study found that employees fall prey to judgment biases as they judge the probability of conjunctive events and disjunctive events based on anchoring and insufficient adjustment. Originality/value Although people who are well-trained in statistics can avoid rudimentary errors, they fall prey to biased judgment at a similar level to those who are not properly trained in statistics when it comes to more complicated and ambiguous issues. It clearly indicates that it is risky to determine that financial experts would be more rational than the general public in making various judgments required in the policy-making process. To conclude, it is imperative to recognize the existence of heuristics-based systematic biases in the judgment and decision-making process and, furthermore, to reinforce the education and training system to improve bank employees’ rational choice and judgment ability." @default.
• W2912805850 created "2019-02-21" @default.
• W2912805850 creator A5006473082 @default.
• W2912805850 creator A5027230467 @default.
• W2912805850 date "2019-02-04" @default.
• W2912805850 modified "2023-10-09" @default.
• W2912805850 title "Employees’ judgment and decision making in the banking industry" @default.
• W2912805850 cites W1276266670 @default.
• W2912805850 cites W1904821930 @default.
• W2912805850 cites W1965740984 @default.
• W2912805850 cites W1980519840 @default.
• W2912805850 cites W1994069242 @default.
• W2912805850 cites W2002217181 @default.
• W2912805850 cites W2016377072 @default.
• W2912805850 cites W2035617553 @default.
• W2912805850 cites W2035782089 @default.
• W2912805850 cites W2068185353 @default.
• W2912805850 cites W2078168357 @default.
• W2912805850 cites W2087768852 @default.
• W2912805850 cites W2088320612 @default.
• W2912805850 cites W2090553893 @default.
• W2912805850 cites W2096227281 @default.
• W2912805850 cites W2144108520 @default.
• W2912805850 cites W2515043875 @default.
• W2912805850 cites W2548731756 @default.
• W2912805850 cites W2575295109 @default.
• W2912805850 cites W2588616601 @default.
• W2912805850 cites W2598570927 @default.
• W2912805850 cites W2604853804 @default.
• W2912805850 cites W2741636561 @default.
• W2912805850 cites W3021665289 @default.
• W2912805850 cites W3125035304 @default.
• W2912805850 cites W4292157289 @default.
• W2912805850 cites W4386007544 @default.
• W2912805850 doi "https://doi.org/10.1108/ijbm-04-2018-0111" @default.
• W2912805850 hasPublicationYear "2019" @default.
• W2912805850 type Work @default.
• W2912805850 sameAs 2912805850 @default.
• W2912805850 citedByCount "7" @default.
• W2912805850 countsByYear W29128058502020 @default.
• W2912805850 countsByYear W29128058502021 @default.
• W2912805850 countsByYear W29128058502022 @default.
• W2912805850 countsByYear W29128058502023 @default.
• W2912805850 crossrefType "journal-article" @default.
• W2912805850 hasAuthorship W2912805850A5006473082 @default.
• W2912805850 hasAuthorship W2912805850A5027230467 @default.
• W2912805850 hasConcept C111919701 @default.
• W2912805850 hasConcept C127705205 @default.
• W2912805850 hasConcept C139475501 @default.
• W2912805850 hasConcept C144133560 @default.
• W2912805850 hasConcept C15744967 @default.
• W2912805850 hasConcept C162118730 @default.
• W2912805850 hasConcept C162324750 @default.
• W2912805850 hasConcept C162853370 @default.
• W2912805850 hasConcept C185592680 @default.
• W2912805850 hasConcept C198531522 @default.
• W2912805850 hasConcept C199360897 @default.
• W2912805850 hasConcept C206836424 @default.
• W2912805850 hasConcept C25148115 @default.
• W2912805850 hasConcept C2778012447 @default.
• W2912805850 hasConcept C37381756 @default.
• W2912805850 hasConcept C41008148 @default.
• W2912805850 hasConcept C43617362 @default.
• W2912805850 hasConcept C50522688 @default.
• W2912805850 hasConcept C539667460 @default.
• W2912805850 hasConcept C77805123 @default.
• W2912805850 hasConcept C98045186 @default.
• W2912805850 hasConceptScore W2912805850C111919701 @default.
• W2912805850 hasConceptScore W2912805850C127705205 @default.
• W2912805850 hasConceptScore W2912805850C139475501 @default.
• W2912805850 hasConceptScore W2912805850C144133560 @default.
• W2912805850 hasConceptScore W2912805850C15744967 @default.
• W2912805850 hasConceptScore W2912805850C162118730 @default.
• W2912805850 hasConceptScore W2912805850C162324750 @default.
• W2912805850 hasConceptScore W2912805850C162853370 @default.
• W2912805850 hasConceptScore W2912805850C185592680 @default.
• W2912805850 hasConceptScore W2912805850C198531522 @default.
• W2912805850 hasConceptScore W2912805850C199360897 @default.
• W2912805850 hasConceptScore W2912805850C206836424 @default.
• W2912805850 hasConceptScore W2912805850C25148115 @default.
• W2912805850 hasConceptScore W2912805850C2778012447 @default.
• W2912805850 hasConceptScore W2912805850C37381756 @default.
• W2912805850 hasConceptScore W2912805850C41008148 @default.
• W2912805850 hasConceptScore W2912805850C43617362 @default.
• W2912805850 hasConceptScore W2912805850C50522688 @default.
• W2912805850 hasConceptScore W2912805850C539667460 @default.
• W2912805850 hasConceptScore W2912805850C77805123 @default.
• W2912805850 hasConceptScore W2912805850C98045186 @default.
• W2912805850 hasIssue "1" @default.
• W2912805850 hasLocation W29128058501 @default.
• W2912805850 hasOpenAccess W2912805850 @default.
• W2912805850 hasPrimaryLocation W29128058501 @default.
• W2912805850 hasRelatedWork W158727920 @default.
• W2912805850 hasRelatedWork W2032280552 @default.
• W2912805850 hasRelatedWork W2116621310 @default.
• W2912805850 hasRelatedWork W2118086493 @default.
• W2912805850 hasRelatedWork W2193108746 @default.
• W2912805850 hasRelatedWork W2740053659 @default.

• next