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• W2912943867 abstract "With the rapid advances in information technology, an increasing number of online reviews are posted daily on the Internet. Such reviews can serve as a promising data source to understand customer ..." @default.
• W2912943867 created "2019-02-21" @default.
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• W2912943867 date "2019-02-07" @default.
• W2912943867 modified "2023-10-12" @default.
• W2912943867 title "Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model" @default.
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• W2912943867 doi "https://doi.org/10.1080/00207543.2019.1574989" @default.
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