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- W2913168197 abstract "Abstract Quality of in-flight food and beverage is undoubtedly one of the most important requisites for passengers’ pleasurable flight experiences in the full-service airline industry. Nonetheless, little is known about its role in forming re-flying intention. The present research successfully addressed this omission by uncovering the positive relationships among multiple quality factors of in-flight food and beverage (core, external, and delivery), price reasonableness, airline image, satisfaction, and re-flying intention in an empirical manner. Specifically, our findings verified the effectiveness of the higher-order structure of in-flight food and beverage quality that significantly enhances passengers’ perceived reasonableness of price, airline image, and satisfaction in their re-flying decision-making process. Our empirical result also identified the mediating impact of price, image, and satisfaction. Moreover, the result of the metric-invariance test demonstrated the significant moderating impact of passenger attachment to in-flight food and beverage on re-flying intention formation. Implications for theory and practice are discussed." @default.
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- W2913168197 date "2019-07-01" @default.
- W2913168197 modified "2023-10-13" @default.
- W2913168197 title "Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention" @default.
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- W2913168197 doi "https://doi.org/10.1016/j.ijhm.2019.01.013" @default.
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