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• W2913643207 startingPage "145" @default.
• W2913643207 abstract "The purposes of this study is two-fold: it examines antecedents and consequence of choosing an emotional labor strategy from the basis of the conservation of resource theory and it sub-divides preceding factors of emotional labor into an individual level (emotional intelligence [EI] and psychological contract) and a restaurant level (service under pressure). The research supported all the hypotheses proposed. Employees with high EI tend to select deep acting (DA), which is a driver of higher service performance. Service under pressure is a significant driver of employee surface acting (SA), which leads to poor service performance. In addition, DA enhances service performance, while SA impedes the effective delivery of services." @default.
• W2913643207 created "2019-02-21" @default.
• W2913643207 creator A5007693916 @default.
• W2913643207 creator A5020587678 @default.
• W2913643207 creator A5030376392 @default.
• W2913643207 date "2019-02-01" @default.
• W2913643207 modified "2023-10-17" @default.
• W2913643207 title "Individual and group level antecedents and consequence of emotional labor of restaurant employees" @default.
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