FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2913892783> ?p ?o ?g. }

• W2913892783 endingPage "167" @default.
• W2913892783 startingPage "155" @default.
• W2913892783 abstract "Purpose This paper aims to present and test a model of how the autonomy of an organization’s representative alters the effects of customer experiences on customer emotions and repurchasing intentions toward the organization. Specifically, this paper offers a moderated mediation model whereby representative autonomy alters attributions of organizational responsibility, which moderate the effect of service experience on emotion and emotion mediates the effects of service experiences on repurchasing intentions. Design/methodology/approach Study 1 is a laboratory experiment ( N = 115), where participants engaged in a multi-round product purchasing task through an online representative of a company. Study 2 is a vignette experiment ( N = 393), where participants responded to situations of purchasing either a car, furniture, haircut or vacation package from a representative of a company. In both studies, manipulated representative autonomy information was either low or high and manipulated customer experience was either positive or negative. Measures included responsibility, emotion toward the organization and repurchase intention. Findings Structural equation models support the proposed model. In the presence of information about representative autonomy, the link between customer experience and repurchasing intent is amplified and mediated by emotion toward the organization. Research limitations/implications Because of the experimental approach, the findings may not be generalizable, but the experimental method allows for a controlled test of the process, ordering and relationship among variables. Originality/value Understanding how representatives’ autonomy ultimately alters repurchasing and how this process involves responsibility attributions contributes to both practice and theory." @default.
• W2913892783 created "2019-02-21" @default.
• W2913892783 creator A5002199829 @default.
• W2913892783 creator A5079314626 @default.
• W2913892783 date "2019-01-14" @default.
• W2913892783 modified "2023-09-26" @default.
• W2913892783 title "Who’s responsible? Representatives’ autonomy alters customers’ emotion and repurchase intentions toward organizations" @default.
• W2913892783 cites W1578515221 @default.
• W2913892783 cites W1960270992 @default.
• W2913892783 cites W1963688740 @default.
• W2913892783 cites W1964113438 @default.
• W2913892783 cites W1966197719 @default.
• W2913892783 cites W1980441664 @default.
• W2913892783 cites W1999514648 @default.
• W2913892783 cites W2018255452 @default.
• W2913892783 cites W2035883433 @default.
• W2913892783 cites W2037085793 @default.
• W2913892783 cites W2045345365 @default.
• W2913892783 cites W2051226867 @default.
• W2913892783 cites W2056886756 @default.
• W2913892783 cites W2061742916 @default.
• W2913892783 cites W2069601765 @default.
• W2913892783 cites W2083406084 @default.
• W2913892783 cites W2090497241 @default.
• W2913892783 cites W2105606859 @default.
• W2913892783 cites W2118457188 @default.
• W2913892783 cites W2134709142 @default.
• W2913892783 cites W2157886895 @default.
• W2913892783 cites W2159064677 @default.
• W2913892783 cites W2164309533 @default.
• W2913892783 cites W2165775312 @default.
• W2913892783 cites W2185321046 @default.
• W2913892783 cites W2320413671 @default.
• W2913892783 cites W2416711432 @default.
• W2913892783 cites W2521107091 @default.
• W2913892783 cites W2550207034 @default.
• W2913892783 cites W2621621304 @default.
• W2913892783 cites W3026587103 @default.
• W2913892783 cites W3122585423 @default.
• W2913892783 cites W3123895079 @default.
• W2913892783 cites W4233457423 @default.
• W2913892783 cites W4238576754 @default.
• W2913892783 doi "https://doi.org/10.1108/jcm-06-2017-2226" @default.
• W2913892783 hasPublicationYear "2019" @default.
• W2913892783 type Work @default.
• W2913892783 sameAs 2913892783 @default.
• W2913892783 citedByCount "6" @default.
• W2913892783 countsByYear W29138927832020 @default.
• W2913892783 countsByYear W29138927832021 @default.
• W2913892783 countsByYear W29138927832022 @default.
• W2913892783 crossrefType "journal-article" @default.
• W2913892783 hasAuthorship W2913892783A5002199829 @default.
• W2913892783 hasAuthorship W2913892783A5079314626 @default.
• W2913892783 hasConcept C11012388 @default.
• W2913892783 hasConcept C143299363 @default.
• W2913892783 hasConcept C144133560 @default.
• W2913892783 hasConcept C151730666 @default.
• W2913892783 hasConcept C15744967 @default.
• W2913892783 hasConcept C162853370 @default.
• W2913892783 hasConcept C17744445 @default.
• W2913892783 hasConcept C179420905 @default.
• W2913892783 hasConcept C199539241 @default.
• W2913892783 hasConcept C2524010 @default.
• W2913892783 hasConcept C2776950860 @default.
• W2913892783 hasConcept C2777267654 @default.
• W2913892783 hasConcept C2778813691 @default.
• W2913892783 hasConcept C2780378061 @default.
• W2913892783 hasConcept C33923547 @default.
• W2913892783 hasConcept C65414064 @default.
• W2913892783 hasConcept C77805123 @default.
• W2913892783 hasConcept C86803240 @default.
• W2913892783 hasConcept C90673727 @default.
• W2913892783 hasConcept C9719361 @default.
• W2913892783 hasConceptScore W2913892783C11012388 @default.
• W2913892783 hasConceptScore W2913892783C143299363 @default.
• W2913892783 hasConceptScore W2913892783C144133560 @default.
• W2913892783 hasConceptScore W2913892783C151730666 @default.
• W2913892783 hasConceptScore W2913892783C15744967 @default.
• W2913892783 hasConceptScore W2913892783C162853370 @default.
• W2913892783 hasConceptScore W2913892783C17744445 @default.
• W2913892783 hasConceptScore W2913892783C179420905 @default.
• W2913892783 hasConceptScore W2913892783C199539241 @default.
• W2913892783 hasConceptScore W2913892783C2524010 @default.
• W2913892783 hasConceptScore W2913892783C2776950860 @default.
• W2913892783 hasConceptScore W2913892783C2777267654 @default.
• W2913892783 hasConceptScore W2913892783C2778813691 @default.
• W2913892783 hasConceptScore W2913892783C2780378061 @default.
• W2913892783 hasConceptScore W2913892783C33923547 @default.
• W2913892783 hasConceptScore W2913892783C65414064 @default.
• W2913892783 hasConceptScore W2913892783C77805123 @default.
• W2913892783 hasConceptScore W2913892783C86803240 @default.
• W2913892783 hasConceptScore W2913892783C90673727 @default.
• W2913892783 hasConceptScore W2913892783C9719361 @default.
• W2913892783 hasIssue "1" @default.
• W2913892783 hasLocation W29138927831 @default.
• W2913892783 hasOpenAccess W2913892783 @default.
• W2913892783 hasPrimaryLocation W29138927831 @default.
• W2913892783 hasRelatedWork W1527462335 @default.

• next