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- W2914756503 abstract "Information from lower-level employees can have strategic implications for the firm. Middle managers have some control over upper management’s access to information from lower-level employees because they decide whether to pass along that information to upper management when they receive it. I conduct an experiment with participants acting as middle managers who receive information with strategic implications from a lower-level employee. I provide two types of information: information that suggests part of the firm’s strategy is incorrect (i.e. corrective information) and information that suggests a novel addition to the firm strategy (i.e. innovative information). When the information is corrective, participants report themselves less likely to pass along the lower-level employee’s information to upper management the more they perceive that information to contradict the firm’s strategy. I attribute this effect to disconfirmation bias, which can lead managers to be biased against information that contradicts their preferred outcome. Prior research demonstrates that receiving a strategy map can mitigate cognitive biases in some limited situations. I extend that research by examining the effect a strategy map has on disconfirmation bias in this unique setting. When participants receive a strategy map, disconfirmation bias is no longer associated with their decisions about passing along corrective information, indicating that strategy maps have a more widespread effect than previously predicted. When the information is innovative, however, participants report themselves less likely to pass along the lower-level employee’s information to upper management when they receive a strategy map. I find evidence that this is because receiving a strategy map negatively affects participants’ perception of how upper management will react to innovative information." @default.
- W2914756503 created "2019-02-21" @default.
- W2914756503 creator A5059252910 @default.
- W2914756503 date "2016-07-01" @default.
- W2914756503 modified "2023-09-23" @default.
- W2914756503 title "Does a Strategy Map Affect Whether Middle Managers Pass Along Information with Strategic Implications to Upper Management" @default.
- W2914756503 hasPublicationYear "2016" @default.
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