Matches in SemOpenAlex for { <https://semopenalex.org/work/W2914890939> ?p ?o ?g. }
Showing items 1 to 94 of
94
with 100 items per page.
- W2914890939 endingPage "550" @default.
- W2914890939 startingPage "533" @default.
- W2914890939 abstract "Purpose The expansion of information technology (IT) has become a great challenge in the business world today. Benefits from IT investment are only realized through sustained usage, rather than initial acceptance. Therefore, designing strategies continuously attracting user retention is the most critical and general question in IT global market. This paper aims to develop an integrated model that combines two well-known theories expectation confirmation theory (ECT) and self-determination theory (SDT) to determine customer’s continuance intention toward use internet banking. Design/methodology/approach A total number of 398 customers of commercial banks participated in this research. The research model was empirically tested using structural equation modeling. Findings The findings reveal that both ECT and SDT have significant influence in a customer’s continuance usage intention. The integrated model has good explanatory power (76.3%) to predict customer’s continuance intention toward use of internet banking. Additionally, importance performance matrix analysis indicates that intrinsic regulation and customer’s satisfaction are the most important factors to determine internet banking user’s continuance intention. Practical implication Internet banking users will be intrinsically motivated only for those activities that generate intrinsic interest for them, activities that have the charm of novelty, challenge or aesthetic significance. Thus, understanding banking customer intrinsic values should be a priority for managers and policymakers. Theoretically, integration of two well-known theories, ECT and SDT, provide basis for further refinement of technology continuance model in emerging e-payment domain. Originality/value This study is different from several traditional studies that had investigated initial acceptance of internet banking. In contrast, this study provides a comprehensive analysis of customer’s behavior in continuance intention context with technology (ECT) and motivational factors (SDT)." @default.
- W2914890939 created "2019-02-21" @default.
- W2914890939 creator A5023095864 @default.
- W2914890939 creator A5042799414 @default.
- W2914890939 date "2019-10-02" @default.
- W2914890939 modified "2023-10-01" @default.
- W2914890939 title "Integration of expectation confirmation theory and self-determination theory in internet banking continuance intention" @default.
- W2914890939 cites W1591013228 @default.
- W2914890939 cites W1792124015 @default.
- W2914890939 cites W1975224424 @default.
- W2914890939 cites W1977539023 @default.
- W2914890939 cites W1984943275 @default.
- W2914890939 cites W1986221133 @default.
- W2914890939 cites W2001323193 @default.
- W2914890939 cites W2013897994 @default.
- W2914890939 cites W2016234800 @default.
- W2914890939 cites W2031506686 @default.
- W2914890939 cites W2047549301 @default.
- W2914890939 cites W2057059349 @default.
- W2914890939 cites W2073545558 @default.
- W2914890939 cites W2078342174 @default.
- W2914890939 cites W2096769597 @default.
- W2914890939 cites W2097377960 @default.
- W2914890939 cites W2105512501 @default.
- W2914890939 cites W2106096361 @default.
- W2914890939 cites W2110506823 @default.
- W2914890939 cites W2113190319 @default.
- W2914890939 cites W2122517769 @default.
- W2914890939 cites W2122912498 @default.
- W2914890939 cites W2150482479 @default.
- W2914890939 cites W2253315829 @default.
- W2914890939 cites W2274061079 @default.
- W2914890939 cites W2607396815 @default.
- W2914890939 cites W2775789062 @default.
- W2914890939 cites W2802196123 @default.
- W2914890939 cites W4230637740 @default.
- W2914890939 doi "https://doi.org/10.1108/jstpm-06-2018-0057" @default.
- W2914890939 hasPublicationYear "2019" @default.
- W2914890939 type Work @default.
- W2914890939 sameAs 2914890939 @default.
- W2914890939 citedByCount "48" @default.
- W2914890939 countsByYear W29148909392019 @default.
- W2914890939 countsByYear W29148909392020 @default.
- W2914890939 countsByYear W29148909392021 @default.
- W2914890939 countsByYear W29148909392022 @default.
- W2914890939 countsByYear W29148909392023 @default.
- W2914890939 crossrefType "journal-article" @default.
- W2914890939 hasAuthorship W2914890939A5023095864 @default.
- W2914890939 hasAuthorship W2914890939A5042799414 @default.
- W2914890939 hasConcept C110875604 @default.
- W2914890939 hasConcept C119857082 @default.
- W2914890939 hasConcept C136764020 @default.
- W2914890939 hasConcept C144133560 @default.
- W2914890939 hasConcept C15744967 @default.
- W2914890939 hasConcept C162853370 @default.
- W2914890939 hasConcept C191511416 @default.
- W2914890939 hasConcept C2778738651 @default.
- W2914890939 hasConcept C2780081655 @default.
- W2914890939 hasConcept C41008148 @default.
- W2914890939 hasConcept C71104824 @default.
- W2914890939 hasConcept C77805123 @default.
- W2914890939 hasConceptScore W2914890939C110875604 @default.
- W2914890939 hasConceptScore W2914890939C119857082 @default.
- W2914890939 hasConceptScore W2914890939C136764020 @default.
- W2914890939 hasConceptScore W2914890939C144133560 @default.
- W2914890939 hasConceptScore W2914890939C15744967 @default.
- W2914890939 hasConceptScore W2914890939C162853370 @default.
- W2914890939 hasConceptScore W2914890939C191511416 @default.
- W2914890939 hasConceptScore W2914890939C2778738651 @default.
- W2914890939 hasConceptScore W2914890939C2780081655 @default.
- W2914890939 hasConceptScore W2914890939C41008148 @default.
- W2914890939 hasConceptScore W2914890939C71104824 @default.
- W2914890939 hasConceptScore W2914890939C77805123 @default.
- W2914890939 hasIssue "3" @default.
- W2914890939 hasLocation W29148909391 @default.
- W2914890939 hasOpenAccess W2914890939 @default.
- W2914890939 hasPrimaryLocation W29148909391 @default.
- W2914890939 hasRelatedWork W2017194424 @default.
- W2914890939 hasRelatedWork W2136114330 @default.
- W2914890939 hasRelatedWork W2408876202 @default.
- W2914890939 hasRelatedWork W2589014466 @default.
- W2914890939 hasRelatedWork W2610169900 @default.
- W2914890939 hasRelatedWork W2904226855 @default.
- W2914890939 hasRelatedWork W3121310208 @default.
- W2914890939 hasRelatedWork W3122028769 @default.
- W2914890939 hasRelatedWork W3209975098 @default.
- W2914890939 hasRelatedWork W4296196163 @default.
- W2914890939 hasVolume "10" @default.
- W2914890939 isParatext "false" @default.
- W2914890939 isRetracted "false" @default.
- W2914890939 magId "2914890939" @default.
- W2914890939 workType "article" @default.