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- W2915862020 endingPage "915" @default.
- W2915862020 startingPage "886" @default.
- W2915862020 abstract "Social media is increasingly used to communicate corporate social responsibility (CSR). Stakeholders respond to CSR messages with user-generated content (UGC), signalling approval or disapproval, potentially shaping consumers’ perceived legitimacy and scepticism towards CSR. Few studies have explored how UGC shapes these consumer responses. In the context of the UK food retail industry, this study explored what makes UGC more or less believed than company-generated CSR communication on social media. Through qualitative inquiry, the study identified that unique characteristics of social media, such as system-generated cues, lead UGC to be more believed than company-generated content, shaping perceived legitimacy. The study indicates the risks of communicating CSR through social media may be greater than previously suggested. It identifies recipient-related conditions under which these risks can be minimised." @default.
- W2915862020 created "2019-03-02" @default.
- W2915862020 creator A5015440410 @default.
- W2915862020 creator A5074780822 @default.
- W2915862020 date "2019-05-20" @default.
- W2915862020 modified "2023-10-05" @default.
- W2915862020 title "Whose voice is heard? The influence of user-generated versus company-generated content on consumer scepticism towards CSR" @default.
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