Matches in SemOpenAlex for { <https://semopenalex.org/work/W2920917197> ?p ?o ?g. }
- W2920917197 endingPage "633" @default.
- W2920917197 startingPage "605" @default.
- W2920917197 abstract "Corporate social responsibility (CSR) generates benefits for companies and society. However, CSR exposes a company to potential damage when a critical event, such as a crisis, disconfirms the CSR of a corporate reputation. The present article introduces to the crisis management literature the notion of consumer-perceived incongruence (CPI) between corporate reputation and crises. Our first experimental study demonstrates that a high CPI – compared to a low CPI – worsens consumer responses in terms of attitude towards the corporation (ATC), word of mouth (WOM) and purchase intention (PI). The second study shows that these effects are mediated by the perception of a state of discomfort on the part of the consumer. The third study suggests that, in cases of high CPI, the corporate crisis response strategy of apology outperforms that of compensation in reducing the negative effects of discomfort on consumer responses. Theoretical and managerial implications are discussed." @default.
- W2920917197 created "2019-03-22" @default.
- W2920917197 creator A5011475932 @default.
- W2920917197 creator A5027528253 @default.
- W2920917197 creator A5050493443 @default.
- W2920917197 date "2019-03-11" @default.
- W2920917197 modified "2023-10-09" @default.
- W2920917197 title "Does the perception of incongruence hurt more? Customers’ responses to CSR crises affecting the main reputation dimension of a company" @default.
- W2920917197 cites W1584033246 @default.
- W2920917197 cites W1590975581 @default.
- W2920917197 cites W1608712624 @default.
- W2920917197 cites W1778542915 @default.
- W2920917197 cites W1972199289 @default.
- W2920917197 cites W1976134388 @default.
- W2920917197 cites W1976631369 @default.
- W2920917197 cites W1979298576 @default.
- W2920917197 cites W1984045333 @default.
- W2920917197 cites W1986788210 @default.
- W2920917197 cites W1988565519 @default.
- W2920917197 cites W1989700087 @default.
- W2920917197 cites W1992032269 @default.
- W2920917197 cites W1995701857 @default.
- W2920917197 cites W1996095564 @default.
- W2920917197 cites W1997460207 @default.
- W2920917197 cites W1997887024 @default.
- W2920917197 cites W1998511687 @default.
- W2920917197 cites W2000456211 @default.
- W2920917197 cites W2000882650 @default.
- W2920917197 cites W2005144691 @default.
- W2920917197 cites W2018255452 @default.
- W2920917197 cites W2021022339 @default.
- W2920917197 cites W2036078193 @default.
- W2920917197 cites W2036207632 @default.
- W2920917197 cites W2037787719 @default.
- W2920917197 cites W2038443585 @default.
- W2920917197 cites W2047360494 @default.
- W2920917197 cites W2054124893 @default.
- W2920917197 cites W2065706472 @default.
- W2920917197 cites W2066239480 @default.
- W2920917197 cites W2066979000 @default.
- W2920917197 cites W2067737877 @default.
- W2920917197 cites W2073567370 @default.
- W2920917197 cites W2077147756 @default.
- W2920917197 cites W2078785246 @default.
- W2920917197 cites W2082123186 @default.
- W2920917197 cites W2085187045 @default.
- W2920917197 cites W2086115623 @default.
- W2920917197 cites W2086153442 @default.
- W2920917197 cites W2087946371 @default.
- W2920917197 cites W2110405866 @default.
- W2920917197 cites W2116947996 @default.
- W2920917197 cites W2122006260 @default.
- W2920917197 cites W2123716662 @default.
- W2920917197 cites W2129691115 @default.
- W2920917197 cites W2131568786 @default.
- W2920917197 cites W2138485421 @default.
- W2920917197 cites W2139759815 @default.
- W2920917197 cites W2141902981 @default.
- W2920917197 cites W2142009669 @default.
- W2920917197 cites W2142327262 @default.
- W2920917197 cites W2146279677 @default.
- W2920917197 cites W2149949933 @default.
- W2920917197 cites W2156578724 @default.
- W2920917197 cites W2160003880 @default.
- W2920917197 cites W2161438793 @default.
- W2920917197 cites W2182979930 @default.
- W2920917197 cites W2287455101 @default.
- W2920917197 cites W2341958733 @default.
- W2920917197 cites W2520591232 @default.
- W2920917197 cites W2522614512 @default.
- W2920917197 cites W2523132328 @default.
- W2920917197 cites W2526434631 @default.
- W2920917197 cites W2561516266 @default.
- W2920917197 cites W2764295932 @default.
- W2920917197 cites W2796458583 @default.
- W2920917197 cites W3011865677 @default.
- W2920917197 cites W3121131776 @default.
- W2920917197 cites W4230514847 @default.
- W2920917197 cites W4300107936 @default.
- W2920917197 doi "https://doi.org/10.1080/0267257x.2019.1580761" @default.
- W2920917197 hasPublicationYear "2019" @default.
- W2920917197 type Work @default.
- W2920917197 sameAs 2920917197 @default.
- W2920917197 citedByCount "10" @default.
- W2920917197 countsByYear W29209171972021 @default.
- W2920917197 countsByYear W29209171972022 @default.
- W2920917197 countsByYear W29209171972023 @default.
- W2920917197 crossrefType "journal-article" @default.
- W2920917197 hasAuthorship W2920917197A5011475932 @default.
- W2920917197 hasAuthorship W2920917197A5027528253 @default.
- W2920917197 hasAuthorship W2920917197A5050493443 @default.
- W2920917197 hasBestOaLocation W29209171972 @default.
- W2920917197 hasConcept C10138342 @default.
- W2920917197 hasConcept C112698675 @default.
- W2920917197 hasConcept C141261163 @default.
- W2920917197 hasConcept C143299363 @default.
- W2920917197 hasConcept C144133560 @default.
- W2920917197 hasConcept C15744967 @default.