Matches in SemOpenAlex for { <https://semopenalex.org/work/W2921108199> ?p ?o ?g. }
- W2921108199 endingPage "82" @default.
- W2921108199 startingPage "73" @default.
- W2921108199 abstract "This study tests the argument that human resource management in hotels enhances service-recovery performance and job satisfaction through empowering front-line employees to respond to service failures. After an initial phase of qualitative interviewing, dyadic data were gathered through a large-scale survey in thirty hotels in Sri Lanka. The results of structural equation modelling show that the HR practices and management styles adopted in this context help to develop job competence, which is then related to service-recovery performance and job satisfaction. However, they show that service recovery is carefully stage-managed and ‘staircased’ in this hotel context with empowerment strongly related to hierarchical level. Empowerment to address service failures is important in these hotels but it is deliberately graduated according to rank. While employee training shows benefits for both parties, greater job autonomy would enhance the well-being of these service workers." @default.
- W2921108199 created "2019-03-22" @default.
- W2921108199 creator A5011549940 @default.
- W2921108199 creator A5065193756 @default.
- W2921108199 creator A5070549547 @default.
- W2921108199 creator A5083955121 @default.
- W2921108199 date "2019-08-01" @default.
- W2921108199 modified "2023-09-30" @default.
- W2921108199 title "Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels" @default.
- W2921108199 cites W1485832404 @default.
- W2921108199 cites W1533796516 @default.
- W2921108199 cites W1534513948 @default.
- W2921108199 cites W1564722142 @default.
- W2921108199 cites W1941518725 @default.
- W2921108199 cites W1966247556 @default.
- W2921108199 cites W1971127367 @default.
- W2921108199 cites W1975525595 @default.
- W2921108199 cites W1977267055 @default.
- W2921108199 cites W2011462441 @default.
- W2921108199 cites W2017546717 @default.
- W2921108199 cites W2026711711 @default.
- W2921108199 cites W2029013777 @default.
- W2921108199 cites W2032953431 @default.
- W2921108199 cites W2050422934 @default.
- W2921108199 cites W2050503535 @default.
- W2921108199 cites W2067772011 @default.
- W2921108199 cites W2076022093 @default.
- W2921108199 cites W2077617176 @default.
- W2921108199 cites W2079058128 @default.
- W2921108199 cites W2089871805 @default.
- W2921108199 cites W2099723202 @default.
- W2921108199 cites W2102155587 @default.
- W2921108199 cites W2105611339 @default.
- W2921108199 cites W2111104130 @default.
- W2921108199 cites W2120131569 @default.
- W2921108199 cites W2130337603 @default.
- W2921108199 cites W2132605910 @default.
- W2921108199 cites W2135255056 @default.
- W2921108199 cites W2138769674 @default.
- W2921108199 cites W2142327896 @default.
- W2921108199 cites W2153403719 @default.
- W2921108199 cites W2153838988 @default.
- W2921108199 cites W2252448792 @default.
- W2921108199 cites W2333057539 @default.
- W2921108199 cites W2573675639 @default.
- W2921108199 cites W2588008928 @default.
- W2921108199 doi "https://doi.org/10.1016/j.ijhm.2019.03.006" @default.
- W2921108199 hasPublicationYear "2019" @default.
- W2921108199 type Work @default.
- W2921108199 sameAs 2921108199 @default.
- W2921108199 citedByCount "76" @default.
- W2921108199 countsByYear W29211081992019 @default.
- W2921108199 countsByYear W29211081992020 @default.
- W2921108199 countsByYear W29211081992021 @default.
- W2921108199 countsByYear W29211081992022 @default.
- W2921108199 countsByYear W29211081992023 @default.
- W2921108199 crossrefType "journal-article" @default.
- W2921108199 hasAuthorship W2921108199A5011549940 @default.
- W2921108199 hasAuthorship W2921108199A5065193756 @default.
- W2921108199 hasAuthorship W2921108199A5070549547 @default.
- W2921108199 hasAuthorship W2921108199A5083955121 @default.
- W2921108199 hasConcept C100521375 @default.
- W2921108199 hasConcept C144133560 @default.
- W2921108199 hasConcept C151730666 @default.
- W2921108199 hasConcept C15744967 @default.
- W2921108199 hasConcept C162853370 @default.
- W2921108199 hasConcept C174954385 @default.
- W2921108199 hasConcept C17744445 @default.
- W2921108199 hasConcept C199539241 @default.
- W2921108199 hasConcept C202372285 @default.
- W2921108199 hasConcept C20555606 @default.
- W2921108199 hasConcept C24845683 @default.
- W2921108199 hasConcept C2718322 @default.
- W2921108199 hasConcept C2779343474 @default.
- W2921108199 hasConcept C2780378061 @default.
- W2921108199 hasConcept C41008148 @default.
- W2921108199 hasConcept C56739046 @default.
- W2921108199 hasConcept C77805123 @default.
- W2921108199 hasConcept C86803240 @default.
- W2921108199 hasConceptScore W2921108199C100521375 @default.
- W2921108199 hasConceptScore W2921108199C144133560 @default.
- W2921108199 hasConceptScore W2921108199C151730666 @default.
- W2921108199 hasConceptScore W2921108199C15744967 @default.
- W2921108199 hasConceptScore W2921108199C162853370 @default.
- W2921108199 hasConceptScore W2921108199C174954385 @default.
- W2921108199 hasConceptScore W2921108199C17744445 @default.
- W2921108199 hasConceptScore W2921108199C199539241 @default.
- W2921108199 hasConceptScore W2921108199C202372285 @default.
- W2921108199 hasConceptScore W2921108199C20555606 @default.
- W2921108199 hasConceptScore W2921108199C24845683 @default.
- W2921108199 hasConceptScore W2921108199C2718322 @default.
- W2921108199 hasConceptScore W2921108199C2779343474 @default.
- W2921108199 hasConceptScore W2921108199C2780378061 @default.
- W2921108199 hasConceptScore W2921108199C41008148 @default.
- W2921108199 hasConceptScore W2921108199C56739046 @default.
- W2921108199 hasConceptScore W2921108199C77805123 @default.
- W2921108199 hasConceptScore W2921108199C86803240 @default.
- W2921108199 hasLocation W29211081991 @default.