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- W2921191567 abstract "Vietnam is a popular production base for multi-national companies and has become a hub for the global supply chain. Accordingly, to facilitate the increased demands on transportation and to satisfy customers’ complicated requirements, more attention has been paid to the service quality of container terminals. Thus, the aim of this paper is to investigate the service quality of transshipment container terminals in Vietnam from the perspective of shipping companies. The Consistent Fuzzy Preference Relation (CFPR) method has been introduced to solve multi-criteria service quality problems using both empirical data and expert knowledge. The results of this study illustrate that terminal accessibility and the proximity to a main trunk route are most important among the principal factors and sub-factors. Additionally, the TCIT terminal’s service quality ranks first among the top five container terminals in Vietnam. This study provides stakeholders with insight into competitive factors and risk factors for container terminals and their overall quality of service." @default.
- W2921191567 created "2019-03-22" @default.
- W2921191567 creator A5011234607 @default.
- W2921191567 creator A5019030747 @default.
- W2921191567 date "2019-03-12" @default.
- W2921191567 modified "2023-09-26" @default.
- W2921191567 title "Evaluation of Transshipment Container Terminals’ Service Quality in Vietnam: From the Shipping Companies’ Perspective" @default.
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- W2921191567 doi "https://doi.org/10.3390/su11051503" @default.
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