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- W2922164002 abstract "The reason for the examination was to evaluate role the effects of quality function deployment on organization. The specific objectives were to determine the effects of cost, quality, lead time and service quality on Quality Function Deployment on Organization. The researcher used descriptive research design. The design was preferred because it was concerned with answering questions such as who, what, which, how, when and how much. The study covered a population of 150 persons in the organization and used the analyst utilized stratified testing way to deal with cover the aggregate population and the specimen 75 respondents was chosen haphazardly. Information was gathered from both essential and auxiliary sources whereby questionnaires and literature review were done respectively so as to get detailed information. From the study findings 85% of the respondents were of the opinions that cost affects quality function deployment while 15% were against, 88% affirmed that quality affects on quality function deployment while 12% of the respondents were against, majority of the respondents at 80% agreed that lead time affects quality function deployment while 20% of the respondents disagreed and majority of the respondents at 83% were of the views that customer service affects quality function deployment while 17% of the respondents were against. Therefore the study recommends that cost should have a basic objective of fulfilling the performance of quality function deployment in terms of the profit and losses incurred by the company being made public which is quite different from costing for internal decision making, trained man power should be employed so to ensure that they produce the right quality at all times, quality function deployment to be effective it must have the lead time of its delivery and performance of large quality function deployment organizations of its goods to customers and customer satisfaction should be achieved by simply raising self-awareness of the customer. In a typical product/service failure case, increased self awareness of customers could increase their satisfaction with the service provider, as greater self awareness would help customers accept greater responsibility for the failure. The reverse would happen if the product or service achieves success; in this case, if their level of self-awareness is increased, then a decrease in satisfaction with the service provider occurs as the customers are more likely to take credit for the success of large quality function deployment organizations." @default.
- W2922164002 created "2019-03-22" @default.
- W2922164002 creator A5008099383 @default.
- W2922164002 date "2017-01-01" @default.
- W2922164002 modified "2023-09-27" @default.
- W2922164002 title "AN EVALUATION OF EFFECTS OF QUALITY FUNCTION DEPLOYMENT ON ORGANIZATION: A CASE STUDY OF COAST BOTTLERS LTD MOMBASA" @default.
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