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• W2923344530 abstract "Human-centred design of work provides the potential to improve productivity, safety, and health. This thesis examines how organisations can achieve such good work design. Specifically, the research examines the tools, practices, activities, structures, systems, conditions, and culture by which organisations can achieve human-centred work.The research consists of: i) case studies of participatory ergonomics projects; ii) a design review of mobile plant; iii) examination of decision-making during a task (re)design; iv) a participatory ergonomics program review; and v) a survey of managers or ergonomists about factors essential to the outcomes afforded by good work design. Through these investigations, a capability model for good work design (ReCRREate) is proposed.Following an introduction (Chapter 1) and review of literature (Chapter 2), Chapter 3 provides a participatory ergonomics case study involving the (re)design of a road construction work task. Necessary conditions were determined: worker and ergonomist involvement and an appreciative approach.  A method for outcome evaluation was presented (the Occupational Perspective of Health) with considerations for the risk reduction of catastrophe, fatality, disablement, and injury; comfort, health, and social connection; productivity; and industry liaison. Inclusivity and sustainability were identified as other likely project outcomes. A comparative case study was undertaken with conversational interviews to identify the factors influencing project success.In Chapter 4, an example of the use of human-centred design practices to inform procurement is provided through examination of an asphalt job truck and a bitumen trailer using tools previously developed for use with mining equipment. The job truck review resulted in the identification of hazards not indicated previously. Functional Resonance Analysis Method (FRAM) was used to examine the work systems and categorise themes associated with activities that were influential to the organisation and its work design practice. Lead indicators were identified: the distribution of evidence-based literature to build tacit knowledge, establishing a target for effective design interventions, and the development of a task-based case library for hazard identification and task (re)design.Chapter 5 examines decision making that led to the nomination of a sweeping task and selection of controls for task (re)design. A case study review was conducted through the application of a logic-based mobile App (FYI Decision Making) to determine a weighting assigned to these decision-factors. In this case, a manual, commercial-grade push broom with circular brushes and a hopper provided a low-cost, -effort, and -time strategy while achieving a significant impact to productivity and comfort.Chapter 6 reviewed the positive outcomes achieved by an organisation through their participatory ergonomics program. A content analysis was conducted to determine the key messages conveyed by maintenance workers, a program coordinator, and a superintendent. Similar sentiments were expressed: a belief that good work design brought value to the business, improved morale, and led to systems improvement. A formative analysis provided for ongoing program improvement: a value proposition of the work should be conveyed through other business units. Chapter 7 describes the results of case and narrative literature review, the development of statements of necessary condition, examination of these statements through a questionnaire, and the construction of a capability model for good work design. A distinction was found between project and program success: approaches, tools, and resources to effectively advance a project differed from those required to promote a program. Ergonomics projects resulted in some success however the projects nested within a highly capable program were almost six times more likely to achieve significant success.Organisations can achieve good work design when human-centred approaches are undertaken. A successful program requires extensive leadership support, task-based work descriptions to identify opportunities for design and contextualise hazards, cost benefit analysis, and the aachievement of positive health outcomes. Projects are successful when they achieve significant risk reduction and health and business improvement. Conditions that support these methods include worker involvement, business and supply chain integration, establishment of lead indicators, communication and celebration of success, and outcome evaluation." @default.
• W2923344530 created "2019-04-01" @default.
• W2923344530 creator A5029186198 @default.
• W2923344530 date "2019-03-04" @default.
• W2923344530 modified "2023-09-27" @default.
• W2923344530 title "Good work design: strategies to embed human-centred design in organisations" @default.
• W2923344530 doi "https://doi.org/10.14264/uql.2019.73" @default.
• W2923344530 hasPublicationYear "2019" @default.
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