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• W2928140914 startingPage "141" @default.
• W2928140914 abstract "IT service management (ITSM) practitioners recognize the need for continuous improvement of IT services. Using a design science research approach, we develop a five – step process improvement framework for ITIL (Information Technology Infrastructure Library) service operations, based on the use of the Lean toolset. The proposed framework offers a structured approach for process improvement in practice and a basis for more systematic research." @default.
• W2928140914 created "2019-04-11" @default.
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• W2928140914 date "2019-04-03" @default.
• W2928140914 modified "2023-09-26" @default.
• W2928140914 title "Continual Process Improvement for ITIL Service Operations: A Lean Perspective" @default.
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• W2928140914 doi "https://doi.org/10.1080/10580530.2019.1587576" @default.
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