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- W2933484389 abstract "This article aims to analyze the internal customer service quality in production organizations. The methodology used for the study was descriptive and documentary, considering hermeneutics for content analysis. The results show that training commitment originates as a result of workers in obtaining higher quality through training programs, communication and learning. Therefore, all employees contribute to the achievement of the quality objectives of the company and all employees are responsible for the quality if they are provided with the means and training to fulfill that obligation" @default.
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- W2933484389 date "2012-12-01" @default.
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- W2933484389 title "Internal customer service and quality of production organizations" @default.
- W2933484389 hasPublicationYear "2012" @default.
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