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- W2933990143 abstract "AbstractSWOT analysis is widely used in many organizations when devising their annual or quarterly strategic plans. Howevermany of these analyses are done with one or two stakeholders overlooking the fact that multiple stakeholders are necessaryin devising strategies that will bring value to all. The study used strategic management theory to test the assumption thatdifferent stakeholders would hold different perspectives in a S.W.O.T. analysis. Open ended questionnaires were distributedto participants and 8 responses were acquired from consumers, frontline staff and executives. The questionnaire wascomprised of probe questions for the strengths, weaknesses, opportunities and threats of ZESA. Although there were anumber of similarities in terms of themes, three different perspectives did stem from the study according to the threestakeholders’ responses. The study’s recommendations on theory, research and managers were discussed. As a result thework successfully demonstrated a working method of multi-stakeholder perspective to conduct S.W.O.T. analysis in a SouthAfrican company that operates in electricity sector. Editor: H. Kemal Ilter, Ankara Yildirim Beyazit University, TurkeyReceived: August 19, 2018, Accepted: October 18, 2018, Published: November 10, 2018Copyright: © 2018 IMISC Dumbura, Medeni. This is an open-access article distributed under the terms of the CreativeCommons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided theoriginal author and source are credited." @default.
- W2933990143 created "2019-04-11" @default.
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- W2933990143 date "2019-01-06" @default.
- W2933990143 modified "2023-09-23" @default.
- W2933990143 title "A Comparative Stakeholder Analysis of ZESA" @default.
- W2933990143 doi "https://doi.org/10.6084/m9.figshare.7550789.v2" @default.
- W2933990143 hasPublicationYear "2019" @default.
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