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- W2938224100 endingPage "831" @default.
- W2938224100 startingPage "803" @default.
- W2938224100 abstract "Six competing models of quality management and financial performance improvement are hypothesized and statistically tested, using data from a survey of general managers of 288 four- and five-star hotels in Egypt and structural equation modeling. The comparative analysis of the conceptually and structurally different models suggests that financial performance can be improved when quality management is viewed holistically as a commonality of its interconnected practices (top management leadership; employee management; customer focus; supplier management; process management; quality data and reporting). Managers must therefore integrate stakeholders into design and implementation of effective quality management systems. This study: advances knowledge of the roles of alternative models of quality management in improving financial performance; deepens our understanding of the main features of a quality management system capable of enhancing organizational performance; and contributes to ongoing debates in quality and service management literature on factors that impact financial performance." @default.
- W2938224100 created "2019-04-25" @default.
- W2938224100 creator A5059177819 @default.
- W2938224100 creator A5067364523 @default.
- W2938224100 creator A5079697421 @default.
- W2938224100 date "2019-04-12" @default.
- W2938224100 modified "2023-10-16" @default.
- W2938224100 title "Competing models of quality management and financial performance improvement" @default.
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