FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2938290997> ?p ?o ?g. }

• W2938290997 endingPage "147" @default.
• W2938290997 startingPage "140" @default.
• W2938290997 abstract "Background and purposes: The number of Jaminan Kesehatan Nasional or National Health Insurance (NHI) participants switching their fasilitas kesehatan tingkat pertama or primary healthcare (PHC) providers is increasing and dominated by self-paid participants. This switching could result in unequal distribution of NHI participants and amount of capitation among PHC providers. This study aims to explore the reasons underlying self-paid NHI participants to switch PHC providers.Method: This is a qualitative study using in-depth interviews with a total of 14 participants recruited purposively, consisted of ten NHI self-paid participants who had switched and four participants who intend to switch PHC providers. Semi-structured interview guide incorporated the aspects of Consumer Switching Behavior Model. The interviews explored four aspects of participants’ intention to switch providers including inconvenience, service encounter failures, core health service failures, and attraction by competitor. The verbatim transcripts were analyzed thematically.Results: Self-paid NHI participants in this study cited four main reasons for switching PHC providers. The first reason is inconvenience in accessing PHC provider’s services due to long distance, long waiting times, unsuitable opening hours, and poor facilities. Secondly, patients cited the poor interaction between healthcare providers and patients specifically, lack of attentiveness, poor eye contact, poor delivery of health information, lack of consideration of patients’ opinions, and lack of responsiveness to patients’ complaints. The third reason is core healthcare service failures, including hasty examinations, inaccurate diagnoses, and errors in prescribing medication. Finally, informants reported that they wished to switch PHC providers due to the attractiveness of other providers, in terms of facilities availability, professionalism of healthcare providers, additional health programs, and ease of access to fasilitas kesehatan rujukan tingkat lanjut or referral healthcare facilities.Conclusion: Self-paid NHI participants’ intention to switch PHC providers was mainly attributed to the perceived poor healthcare quality of the provider and superiority of the others. Continuous quality improvement should be undertaken by PHC providers to increase participants’ loyalty." @default.
• W2938290997 created "2019-04-25" @default.
• W2938290997 creator A5015474109 @default.
• W2938290997 creator A5023465471 @default.
• W2938290997 creator A5059362422 @default.
• W2938290997 date "2018-12-01" @default.
• W2938290997 modified "2023-10-15" @default.
• W2938290997 title "Switching of primary health care providers among self-paid health insurance participants in Denpasar, Bali, Indonesia" @default.
• W2938290997 doi "https://doi.org/10.15562/phpma.v6i2.182" @default.
• W2938290997 hasPublicationYear "2018" @default.
• W2938290997 type Work @default.
• W2938290997 sameAs 2938290997 @default.
• W2938290997 citedByCount "0" @default.
• W2938290997 crossrefType "journal-article" @default.
• W2938290997 hasAuthorship W2938290997A5015474109 @default.
• W2938290997 hasAuthorship W2938290997A5023465471 @default.
• W2938290997 hasAuthorship W2938290997A5059362422 @default.
• W2938290997 hasBestOaLocation W29382909971 @default.
• W2938290997 hasConcept C11171543 @default.
• W2938290997 hasConcept C116537 @default.
• W2938290997 hasConcept C144024400 @default.
• W2938290997 hasConcept C144133560 @default.
• W2938290997 hasConcept C15744967 @default.
• W2938290997 hasConcept C159110408 @default.
• W2938290997 hasConcept C160735492 @default.
• W2938290997 hasConcept C162324750 @default.
• W2938290997 hasConcept C162853370 @default.
• W2938290997 hasConcept C190248442 @default.
• W2938290997 hasConcept C2776196091 @default.
• W2938290997 hasConcept C2780378061 @default.
• W2938290997 hasConcept C2908647359 @default.
• W2938290997 hasConcept C2984542250 @default.
• W2938290997 hasConcept C3018279614 @default.
• W2938290997 hasConcept C31173074 @default.
• W2938290997 hasConcept C36289849 @default.
• W2938290997 hasConcept C50522688 @default.
• W2938290997 hasConcept C512399662 @default.
• W2938290997 hasConcept C71924100 @default.
• W2938290997 hasConcept C99454951 @default.
• W2938290997 hasConceptScore W2938290997C11171543 @default.
• W2938290997 hasConceptScore W2938290997C116537 @default.
• W2938290997 hasConceptScore W2938290997C144024400 @default.
• W2938290997 hasConceptScore W2938290997C144133560 @default.
• W2938290997 hasConceptScore W2938290997C15744967 @default.
• W2938290997 hasConceptScore W2938290997C159110408 @default.
• W2938290997 hasConceptScore W2938290997C160735492 @default.
• W2938290997 hasConceptScore W2938290997C162324750 @default.
• W2938290997 hasConceptScore W2938290997C162853370 @default.
• W2938290997 hasConceptScore W2938290997C190248442 @default.
• W2938290997 hasConceptScore W2938290997C2776196091 @default.
• W2938290997 hasConceptScore W2938290997C2780378061 @default.
• W2938290997 hasConceptScore W2938290997C2908647359 @default.
• W2938290997 hasConceptScore W2938290997C2984542250 @default.
• W2938290997 hasConceptScore W2938290997C3018279614 @default.
• W2938290997 hasConceptScore W2938290997C31173074 @default.
• W2938290997 hasConceptScore W2938290997C36289849 @default.
• W2938290997 hasConceptScore W2938290997C50522688 @default.
• W2938290997 hasConceptScore W2938290997C512399662 @default.
• W2938290997 hasConceptScore W2938290997C71924100 @default.
• W2938290997 hasConceptScore W2938290997C99454951 @default.
• W2938290997 hasIssue "2" @default.
• W2938290997 hasLocation W29382909971 @default.
• W2938290997 hasOpenAccess W2938290997 @default.
• W2938290997 hasPrimaryLocation W29382909971 @default.
• W2938290997 hasRelatedWork W2357768541 @default.
• W2938290997 hasRelatedWork W25561757 @default.
• W2938290997 hasRelatedWork W2906177577 @default.
• W2938290997 hasRelatedWork W2938290997 @default.
• W2938290997 hasRelatedWork W2982093658 @default.
• W2938290997 hasRelatedWork W3008845235 @default.
• W2938290997 hasRelatedWork W3142436303 @default.
• W2938290997 hasRelatedWork W4221081523 @default.
• W2938290997 hasRelatedWork W4243091207 @default.
• W2938290997 hasRelatedWork W65187918 @default.
• W2938290997 hasVolume "6" @default.
• W2938290997 isParatext "false" @default.
• W2938290997 isRetracted "false" @default.
• W2938290997 magId "2938290997" @default.
• W2938290997 workType "article" @default.