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- W2938576737 abstract "Objectives The objective of this quality improvement (QI) initiative was to introduce an alphanumeric paging system to streamline communication, enable triaging of responses and improve resident efficiency. The overall goal being an improvement in patient safety. Methods Pre-intervention Likert format surveys were distributed to OBGYN residents and RNs to evaluate the current paging practices at a tertiary care center. Questions assessed perceptions of efficiency, ability to triage, effectiveness of communication and patient safety. Education sessions were held to review the alphanumeric paging format (location, urgency and context of the page) and the system was implemented. Post-intervention Likert format surveys reassessed perceptions and solicited feedback, which was integrated with ongoing QI cycles. All data was anonymously collected and analyzed via REDcap. Results Comparison between pre- and post-intervention surveys obtained from the nurses and residents were resoundingly positive with regards to impact on patient care. Survey results from RNs suggest improved efficiency in communication as well as decreased time taken to respond to patient needs. The introduction of message-based paging showed an improved ability of residents to triage urgent vs. non-urgent pages, reducing interruptions in patient care. Conclusions Implementation of an alphanumeric paging system achieved the objective of this QI project by streamlining communication between nurses and residents. The improvement in resident efficiency, response time to emergent situations and triaging abilities has led to plans to extend the intervention to attending physicians in the future. The ultimate goal of the QI intervention being an overall improvement in patient safety." @default.
- W2938576737 created "2019-04-25" @default.
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- W2938576737 date "2019-05-01" @default.
- W2938576737 modified "2023-09-30" @default.
- W2938576737 title "AN ALPHANUMERIC PAGING SYSTEM; AN ONGOING QUALITY IMPROVEMENT PROJECT" @default.
- W2938576737 doi "https://doi.org/10.1016/j.jogc.2019.02.188" @default.
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