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- W2943679905 abstract "In this paper, we examine the influence of employee orientation (EO) on converting constituent dimensions of market orientation (MO) into customer-based performance (CBP) and consider the robustness of these relationships in the context of firm age and size. Based on a sample of 410 mid-to-senior-level managers working in UK service industries, we find that all three dimensions of MO positively influence CBP. While highlighting the utility of employing a multidimensional approach to evaluate the customer-based outcome of MO implementation we highlight the nuanced role of EO in strengthening the MO–performance relationship and emphasise the crucial role employees play in implementing different strategic orientations in a perceivable way to customers." @default.
- W2943679905 created "2019-05-09" @default.
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- W2943679905 date "2019-05-04" @default.
- W2943679905 modified "2023-10-16" @default.
- W2943679905 title "Impact of market orientation on firm’s customer-based performance: the moderating role of employee orientation" @default.
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