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- W2945103809 abstract "This study employs six dimensions of service quality scale that is developed by Carman (2000) and Kara et al. (2005) to better understand the factors underlying healthcare customers’ perceptions of ..." @default.
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- W2945103809 date "2009-01-01" @default.
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- W2945103809 title "Effects of service quality on customer satisfaction and customer loyalty : Marmara University Hospital" @default.
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