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- W2945173771 abstract "Islamic banking is a rapidly growing industry in the domestic and global economy. This provider competes to improve and maintain performance through increasing customer value, customer satisfaction and customer loyalty. To achieve this goal, the company needs to create and maintain the credibility of the company as a key strategy. This study is a literature review that discussing the relationship between credibility, customer value, satisfaction, loyalty and performance of Islamic banking. It aims to re-conceptualize the model service-profit chain (SPC). This study uses 50 references related to the model SPC. These references include journal articles,books and publications dissertation. The results of the review showed that thelimited studies about the importance of credibility in improving corporate performance. There are relationship between credibility, customer value, satisfaction, loyalty and the company's performance. However, the credibilityhas direct and indirect relationship toward the company's performance" @default.
- W2945173771 created "2019-05-29" @default.
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- W2945173771 creator A5060940185 @default.
- W2945173771 date "2015-09-09" @default.
- W2945173771 modified "2023-10-14" @default.
- W2945173771 title "The Credibility and Performance of Islamic Banking: Reconceptualizing the Model Service-Profit Chain" @default.
- W2945173771 hasPublicationYear "2015" @default.
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