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- W2947533132 abstract "The ongoing Fourth Industrial Revolution is a technological transformation that is changing the way we live, work and communicate. It is altering every aspect of our society and economy, including the financial sector. In Sub-Saharan Africa, 44 percent of the population subscribed to mobile services in 2017. By 2025, the number of subscribers is expected to grow to 52 percent, and 87 percent of those subscribers are expected to have mobile broadband access. Results of the 2017 Global Findex survey reveal significant progress in financial inclusion driven by a new generation of financial services accessed through mobile phones and the internet. Still, with 57 percent of its population lacking any form of bank account, Sub-Saharan Africa remains the region with the greatest potential for the adoption of Digital Financial Services (DFS). From 2014 to 2018, IFC and the Mastercard Foundation conducted a longitudinal study with nine partner financial institutions (FIs) in seven Sub-Saharan African countries to understand if Digital Financial Services are a viable strategy for these institutions to expand financial access. More precisely, the study explains the strategic objectives of the institutions and describes how they planned and implemented their DFS rollouts. The study aimed at extracting lessons on implementing internal change management, as well as measuring the impact DFS has on business growth, sustainability, outreach and adoption. The study is unique as it identifies valuable benchmarks on DFS implementation that fit the banking context, which differs from many studies in the existing literature that focus on MNO-led DFS implementations. It serves as a guide for target-setting and strategic engagement of FIs seeking to implement or scale digital channels. The study also differentiates itself by focusing on many institutions over multiple years and countries." @default.
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- W2947533132 date "2019-04-01" @default.
- W2947533132 modified "2023-09-23" @default.
- W2947533132 title "A New Banking Model for Africa : Lessons on Digitization from Four Years of Operations" @default.
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