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- W2953313794 abstract "This paper considers a nonstationary multiserver queuing model with abandonment and balking for inbound call centers. We present a continuous time Markov chain (CTMC) model which captures the important characteristics of an inbound call center and obtain a numerical solution for its transient state probabilities using uniformization method with steady-state detection. Keywords: call center, transient, Markov processes, numerical methods, uniformization, abandonment, balking" @default.
- W2953313794 created "2019-06-27" @default.
- W2953313794 creator A5010228830 @default.
- W2953313794 date "2015-04-29" @default.
- W2953313794 modified "2023-09-27" @default.
- W2953313794 title "Inhomogeneous CTMC Model of a Call Center with Balking and Abandonment" @default.
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- W2953313794 hasPublicationYear "2015" @default.
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