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• W2954181844 abstract "Interpersonal communication is an important element in the management of a government organization. In diplomatic relations, interpersonal communication tests an individual’s or a group’s ability to convey the message of peace. The ability to convey information clearly and thus avoiding misunderstanding, especially in resolving conflicts that may occur, builds trust among governments. Without skill in interpersonal communication, it becomes difficult for a government to maintain existing relations, or build new ones. This research was carried out to (i) analyse the interpersonal communication implemented by the Malay Sultanates as the main mechanism in resolving diplomatic conflicts, and (ii) explain the implications of the implementation of interpersonal communication in resolving conflicts among kingdoms. Data was collected through library research, and this discussion focuses on Hikayat Hang Tuah and Al-Tarikh Salasilah Negeri Kedah as the primary material. The findings of this study show that the sending of envoys was an effective strategy of interpersonal communication in solving conflicts that arose, whether in terms of existing or new diplomatic relations. These envoys employed various strategies in their interpersonal communication, which were key to the success of their missions. The findings also show that the administration and government of a kingdom stabilized with the development of its economy, politics, culture and society. Keywords: interpersonal communication, conflict, diplomacy, government Abstrak Komunikasi interpersonal merupakan elemen penting dalam pengurusan sesebuah organisasi kerajaan. Dalam hubungan diplomatik, komunikasi interpersonal dapat menguji kemampuan seseorang individu atau secara berkumpulan dalam menyampaikan mesej keamanan. Kebolehan dalam menyampaikan maklumat dengan jelas mampu mengelakkan kesalahfahaman terutamanya, dalam menyelesaikan konflik yang berlaku di samping dapat membina kepercayaan antara kerajaan. Tanpa kemahiran dalam hubungan komunikasi interpersonal, agak sukar sesebuah kerajaan meneruskan hubungan sedia ada mahupun yang ingin membina hubungan baharu. Kajian ini dilakukan untuk (i) menganalisis komunikasi interpersonal yang diimplementasi oleh pemerintah kerajaan Melayu sebagai mekanisme utama dalam penyelesaian konflik hubungan diplomatik, dan (ii) menghuraikan implikasi implementasi komunikasi interpersonal tersebut dalam menyelesaikan konflik yang wujud antara kerajaan. Data yang diperoleh menerusi kaedah kepustakaan dan bahan utama perbincangan berfokuskan pada Hikayat Hang Tuah dan Al-Tarikh Salasilah Negeri Kedah. Hasil dapatan menunjukkan bahawa penghantaran utusan kerajaan merupakan implementasi komunikasi interpersonal yang berkesan dalam menyelesaikan konflik yang wujud sama ada hubungan diplomatik tersebut telah terbentuk ataupun baharu dibentuk. Utusan kerajaan membina pelbagai strategi dalam mengimplementasikan komunikasi interpersonal yang merupakan kunci untuk mencapai misi mereka. Dapatan juga menunjukkan bahawa pemerintahan dan pentadbiran sesebuah kerajaan semakin mantap dengan perkembangan kemajuan ekonomi, politik, budaya dan sosial. Kata kunci: komunikasi interpersonal, konflik, diplomatik, kerajaan" @default.
• W2954181844 created "2019-07-12" @default.
• W2954181844 creator A5061491150 @default.
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• W2954181844 date "2018-06-01" @default.
• W2954181844 modified "2023-09-24" @default.
• W2954181844 title "Interpersonal Communication as a Solution for Resolving Diplomatic Conflicts in the Malay Sultanates" @default.
• W2954181844 doi "https://doi.org/10.37052/ml.31(1)no3" @default.
• W2954181844 hasPublicationYear "2018" @default.
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