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- W2954291800 abstract "The ViolentOffences Compensation Fund’s decision-making practice: A qualitative study intothe evaluation of requests for compensationVictims who suffer severedamages due to the act of a violent crime can request state compensation fromthe Dutch Violent Offences Compensation Fund (VOCF). VOCF workers who decide onthese requests use their discretionary powers to translate the VOCF’s rules andpolicy into concrete actions. This study investigated (1) to what extent these VOCFworkers match Lipsky’s definition of street-level bureaucrats and (2) whatroutines and heuristics they use to deal with time and information constraints.On the basis of document analysis and interviews, we found that the decisionmakers of the VOCF can to a certain extent be seen as street-level bureaucrats.To make decisions timely, some of them use routines such as the ‘downstream orientation’. This means thatthey award requests for compensation if they think that the applicant would beable to successfully contest a rejecting decision. To deal with a lack ofinformation, they sometimes include a review clause in the text of a rejectiondecision. The use of heuristics was not found among the lawyers who decide infirst instance, but in case of appeal hearings heuristics such as the affect andrepresentativeness heuristic seem to play a role in the decision-making process.Future research should investigate whether these routines and heuristics leadto disparities in outcomes." @default.
- W2954291800 created "2019-07-12" @default.
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- W2954291800 date "2019-07-01" @default.
- W2954291800 modified "2023-10-18" @default.
- W2954291800 title "De beslispraktijk van het Schadefonds Geweldsmisdrijven: een kwalitatieve studie naar de beoordeling van verzoeken tot tegemoetkoming" @default.
- W2954291800 doi "https://doi.org/10.5553/rdw/138064242019040001004" @default.
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