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- W2955294970 abstract "The present work presents a proposal for improvement for the customer service procedure of J & D Distribuciones de Occidente S.A.S., a company dedicated to the sale, distribution, commercialization and delivery of Comercial Nutresa's products. In order to achieve this objective, worked in the commercial area of the company identifying opportunities for improvement that will allow control, measure and evaluate the service provided by the organization through models that guarantee quality management, satisfaction and well-being to customers. In the development of the main objective, the literature on customer service oriented topics was studied. In addition, a mixed approach methodology was used, accompanied by series of activities that allowed the development of valuable information for the project. Finally, a pilot test was carried out which showed that the proposal was easily adapted to the organization and was positively accepted by its clients because the results reflected that using the methodology proposed the company exercises a management of customer service of higher quality." @default.
- W2955294970 created "2019-07-12" @default.
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- W2955294970 date "2017-01-01" @default.
- W2955294970 modified "2023-09-23" @default.
- W2955294970 title "Propuesta de mejoramiento para el proceso del servicio al cliente de J&D Distribuciones de Occidente S.A.S." @default.
- W2955294970 hasPublicationYear "2017" @default.
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