FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2955690233> ?p ?o ?g. }

• W2955690233 endingPage "508" @default.
• W2955690233 startingPage "491" @default.
• W2955690233 abstract "This study explores the interdependence between passenger travel experience and service quality in the airline industry for ten geographical regions across the globe. We extract 40,510 passenger reviews and rating information from Skytrax dataset between October 2011 and January 2018. To understand whether and to what extent passenger travel experience varies across geographical regions and their flight classes, we test sentiment score analysis of the reviews and path analysis methods. The results support the hypothesis that the geographical regions shaped by the country of residence of passengers impact travel experience, perception, and evaluation of airline services. North American passengers complain more about their national airline, while East and Southeast Asian passengers are more satisfied with Asian airlines. North American passengers care essentially about the money they pay for their flight and they pay less attention to in-flight services. East Asian passengers care more about in-flight services. Across all geographical regions, seat comfort is the most important factor to evaluate the value for money of the flight. Cabin staff service, however, is the main feature to rate overall flight experience. The results also corroborate that the expectation of passengers is different between the first or business classes and the economy class. Passengers in first or business class are more concerned about seat comfort, food and beverages, and in-flight entertainment. Passengers in economy class are more concerned about the value for money." @default.
• W2955690233 created "2019-07-12" @default.
• W2955690233 creator A5070939691 @default.
• W2955690233 creator A5080180438 @default.
• W2955690233 creator A5091910879 @default.
• W2955690233 date "2019-12-01" @default.
• W2955690233 modified "2023-10-04" @default.
• W2955690233 title "Variations in airline passenger expectation of service quality across the globe" @default.
• W2955690233 cites W1570397495 @default.
• W2955690233 cites W1902448106 @default.
• W2955690233 cites W1991622328 @default.
• W2955690233 cites W1993879187 @default.
• W2955690233 cites W2015200306 @default.
• W2955690233 cites W2030635707 @default.
• W2955690233 cites W2050652593 @default.
• W2955690233 cites W2052307074 @default.
• W2955690233 cites W2055509010 @default.
• W2955690233 cites W2073408464 @default.
• W2955690233 cites W2131821896 @default.
• W2955690233 cites W2143554521 @default.
• W2955690233 cites W2227134329 @default.
• W2955690233 cites W2279295980 @default.
• W2955690233 cites W2325132861 @default.
• W2955690233 cites W2599844788 @default.
• W2955690233 cites W2763076135 @default.
• W2955690233 cites W2889294166 @default.
• W2955690233 doi "https://doi.org/10.1016/j.tourman.2019.06.004" @default.
• W2955690233 hasPublicationYear "2019" @default.
• W2955690233 type Work @default.
• W2955690233 sameAs 2955690233 @default.
• W2955690233 citedByCount "29" @default.
• W2955690233 countsByYear W29556902332020 @default.
• W2955690233 countsByYear W29556902332021 @default.
• W2955690233 countsByYear W29556902332022 @default.
• W2955690233 countsByYear W29556902332023 @default.
• W2955690233 crossrefType "journal-article" @default.
• W2955690233 hasAuthorship W2955690233A5070939691 @default.
• W2955690233 hasAuthorship W2955690233A5080180438 @default.
• W2955690233 hasAuthorship W2955690233A5091910879 @default.
• W2955690233 hasConcept C111472728 @default.
• W2955690233 hasConcept C112698675 @default.
• W2955690233 hasConcept C127413603 @default.
• W2955690233 hasConcept C138885662 @default.
• W2955690233 hasConcept C140781008 @default.
• W2955690233 hasConcept C144133560 @default.
• W2955690233 hasConcept C146978453 @default.
• W2955690233 hasConcept C15744967 @default.
• W2955690233 hasConcept C162324750 @default.
• W2955690233 hasConcept C162853370 @default.
• W2955690233 hasConcept C169760540 @default.
• W2955690233 hasConcept C17744445 @default.
• W2955690233 hasConcept C199539241 @default.
• W2955690233 hasConcept C205649164 @default.
• W2955690233 hasConcept C2775899829 @default.
• W2955690233 hasConcept C2776269092 @default.
• W2955690233 hasConcept C2779530757 @default.
• W2955690233 hasConcept C2780378061 @default.
• W2955690233 hasConcept C2985550459 @default.
• W2955690233 hasConcept C4249254 @default.
• W2955690233 hasConcept C512170562 @default.
• W2955690233 hasConcept C74448152 @default.
• W2955690233 hasConceptScore W2955690233C111472728 @default.
• W2955690233 hasConceptScore W2955690233C112698675 @default.
• W2955690233 hasConceptScore W2955690233C127413603 @default.
• W2955690233 hasConceptScore W2955690233C138885662 @default.
• W2955690233 hasConceptScore W2955690233C140781008 @default.
• W2955690233 hasConceptScore W2955690233C144133560 @default.
• W2955690233 hasConceptScore W2955690233C146978453 @default.
• W2955690233 hasConceptScore W2955690233C15744967 @default.
• W2955690233 hasConceptScore W2955690233C162324750 @default.
• W2955690233 hasConceptScore W2955690233C162853370 @default.
• W2955690233 hasConceptScore W2955690233C169760540 @default.
• W2955690233 hasConceptScore W2955690233C17744445 @default.
• W2955690233 hasConceptScore W2955690233C199539241 @default.
• W2955690233 hasConceptScore W2955690233C205649164 @default.
• W2955690233 hasConceptScore W2955690233C2775899829 @default.
• W2955690233 hasConceptScore W2955690233C2776269092 @default.
• W2955690233 hasConceptScore W2955690233C2779530757 @default.
• W2955690233 hasConceptScore W2955690233C2780378061 @default.
• W2955690233 hasConceptScore W2955690233C2985550459 @default.
• W2955690233 hasConceptScore W2955690233C4249254 @default.
• W2955690233 hasConceptScore W2955690233C512170562 @default.
• W2955690233 hasConceptScore W2955690233C74448152 @default.
• W2955690233 hasLocation W29556902331 @default.
• W2955690233 hasOpenAccess W2955690233 @default.
• W2955690233 hasPrimaryLocation W29556902331 @default.
• W2955690233 hasRelatedWork W2028393662 @default.
• W2955690233 hasRelatedWork W2057293152 @default.
• W2955690233 hasRelatedWork W2060841110 @default.
• W2955690233 hasRelatedWork W2082955301 @default.
• W2955690233 hasRelatedWork W2089544520 @default.
• W2955690233 hasRelatedWork W2588880263 @default.
• W2955690233 hasRelatedWork W2592460008 @default.
• W2955690233 hasRelatedWork W3200580568 @default.
• W2955690233 hasRelatedWork W3206530929 @default.
• W2955690233 hasRelatedWork W322915960 @default.
• W2955690233 hasVolume "75" @default.
• W2955690233 isParatext "false" @default.

• next