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- W2959456427 endingPage "605" @default.
- W2959456427 startingPage "560" @default.
- W2959456427 abstract "Abstract Coincident with the rapid growth of consumer returns and their corresponding importance in the retail marketplace, academic interest in the area of consumer return policy design has significantly increased. In fact, the growth in academic publications has been tremendous, with almost half of the published works appearing within the past 6 years. The influx of new and evolving research spans across multiple disciplines and various methodologies. To provide clarity for the continued evolution of the field, we provide a comprehensive review and classification of the literature predicated on a holistic conceptual framework. The scope of the review includes all peer reviewed journal articles published prior to the end of 2018, along with any working papers cited therefrom, that specifically address (a) managerial decision‐making related to return policies or (b) consumer behavior in response to such decision‐making. Examining the state of the literature and practice on return policy design through the lens of a unified conceptual framework—a framework that spans both analytical and empirical research—reveals numerous managerial and theoretical opportunities for future research." @default.
- W2959456427 created "2019-07-23" @default.
- W2959456427 creator A5025816935 @default.
- W2959456427 creator A5066407377 @default.
- W2959456427 creator A5076813507 @default.
- W2959456427 date "2019-07-16" @default.
- W2959456427 modified "2023-10-10" @default.
- W2959456427 title "Taking stock of consumer returns: A review and classification of the literature" @default.
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